Microsoft 365

Both Microsoft Office 365 and Google Workspace have their strengths and weaknesses, and which one works better for your organisation will depend on your organisations requirements.

Microsoft Office 365 has a more comprehensive suite of applications, with a wider range of features, especially for advanced functionality like data analysis. Consequently, Microsoft 365 its better suited to organizations with specific regulatory or compliance requirements. Microsoft also has a larger share of the market, and the majority of people are already familiar with their applications so the learning curve is generally smoother for new staff members. However, Google Workspace has a simpler and more user-friendly interface, and has a good number of collaboration features such as real-time document editing and sharing. Google Workspace is also typically cheaper than Microsoft Office 365.

It is important to carefully evaluate both options and consider factors like features, ease of use, compatibility with existing systems before making a decision. Our sales team will be able to talk you through your options and help with the transition if you feel a change would be right for your business.

Steel City Consulting can offer a host of bespoke services and solutions catered around Microsoft 365 depending on our clients’ requirements. Below are some of the typical services that we are currently providing to our clients:

• Technical Support: We can provide technical support for Microsoft 365, which include help with installing and configuring the software on devices; resolving email and technical issues; and fixing software bugs.
• Migration and Deployment Support: We can help with migration and deployment of Microsoft 365 services, including data migration, domain configuration, and user account setup.
• Training and User Support: We can provide training and support for end-users to help them use Microsoft 365 services effectively.
• Security and Compliance Support: We can help with security and compliance issues related to Microsoft 365, such as data loss prevention, threat management, and compliance with regulations such as GDPR and HIPAA.
• Performance Optimization: We can provide performance optimization services such as monitoring system health, identifying and resolving bottlenecks, and tuning system settings.
  
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Handling data migration and backup for Microsoft 365 requires careful planning and preparation.  We have a specific process that we follow to ensure that our process for data migration and backup for Microsoft 365 is successful, this includes:

• Identifying the data to be backed up.
• Selecting the appropriate backup tool which include third-party applications.
• Preparing your existing environment by creating user accounts and assigning licenses.
• Migrating the data and monitoring the process to ensure all data is transferred successfully.
• Setting up regular backups of your Microsoft 365 data.
• Testing the backup and restore process to ensure that we can recover your data in the event of data loss.

We take security and compliance very seriously and have several measures in place to protect our clints data, these include:

• Multi-Factor Authentication: We require all users to enable MFA to ensure that only authorized individuals can access their Microsoft 365 accounts.
• Data Encryption: We use data encryption to protect our clients’ data from unauthorized access.
• Advanced Threat Protection: We use Microsoft’s ATP to protect against advanced cyber threats, including malware, phishing, and ransomware.
• Compliance Management: We help our clients maintain compliance by implementing and managing compliance policies within Microsoft 365.
• Data Backup and Recovery: We perform regular backups of our clients’ Microsoft 365 data and have disaster recovery plans in place to ensure business continuity in the event of data loss.
• Auditing and Reporting: We use auditing and reporting tools to monitor and track user activity within Microsoft 365 and ensure compliance with security policies.
• 24/7 Monitoring and Support: We provide 24/7 monitoring and support to quickly detect and resolve any security issues that may arise.

We provide our clients with a range of reporting and analytics tools to help them monitor and optimize their Microsoft 365 environment, these include:

• Usage Analytics
• Security Analytics
• Compliance Analytics
• Adoption Analytics
• Custom Reports
• Dashboarding

We use various third-party tools to ensure a robust backup solution for Microsoft 365, our most popular third-party apps include the following:

• Acronis Cyber Backup: Acronis Cyber Backup is a comprehensive backup and recovery solution for Microsoft 365. It provides fast and efficient backup and restore capabilities and advanced security features such as ransomware protection to help you keep your data safe.
• Veeam Backup for Microsoft Office 365: Veeam’s comprehensive backup solution ensures that you protect against accidental deletion, security threats, and retention policy gaps and provides fast and efficient backup capabilities.
• AvePoint Cloud Backup: AvePoint Cloud Backup provides complete backup and restore capabilities and allows you to store your backup data in a variety of cloud and on-premises storage locations. It also offers advanced search and reporting capabilities for Microsoft 365.

We use several third-party security monitoring tools to ensure we keep our clients secure online, these services include:

• Proofpoint Threat Protection: Proofpoint Threat Protection offers advanced threat detection and response capabilities, including machine learning-based detection and sandboxing to ensure protection against email and web-based threats in Microsoft 365.
• Barracuda Sentinel: Barracuda Sentinel uses AI-based technology to detect and respond to threats in real-time to provide advanced threat detection and response capabilities for Microsoft 365.
• Cisco Umbrella: Cisco Umbrella is a cloud-based security solution that uses advanced threat intelligence and machine learning to provide protection against phishing, malware, and ransomware attacks.