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Communications

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effective and reliable

Communications

Steel City Consulting understand the importance of effective and reliable channels of communication for all businesses. Our aim is to deliver telephony solutions which provide a seamless and cost-effective service and our expertise covers a wide range of telephony solutions. From tailored mobile contracts and MPLS/SD-WAN connections, through to leased lines, and ADSL offerings our portfolio enables you to reduce the time spent dealing with multiple service providers whilst working more efficiently.

Unified Communications as a Services

UCaaS (Unified Communications as a Service) is a robust, secure and reliable way of allowing businesses to provide employees with communication tools to connect to internal and external contacts from anywhere on any device. Our UCaaS solutions integrate seamlessly with existing infrastructure and ensure a centralised management portal with call features providing 24/7 analytics and reporting.  UCaas works on an OPEX model ensuring more financial flexibility than tradition communication services with more predictable billing. Steel City Consulting partner with enterprise UCaaS partners to ensure the right solution is provided at a fair price and our vendors include 8×8; Vonage; Ring Central; and Zoom.

Our Unified Communication Vendors

8×8 is the leader in cloud communications and provides a scalable solution that consolidates a wide range of communications and collaboration services into a scalable platform. 8×8 Virtual Office comes with company-wide private chat, presence detection, softphones and web conferencing. The video conferencing tools such as screen sharing and remote desktop control enables team members to collaborate; while the voicemail features automatically sends transcripts and audio clips via email.

Vonage delivers high-quality voice experiences through a low latency, feature-rich, carrier grade network. The solution offers 50+ call features including interactive voice response, call forwarding, and hunt group, with 99.99% uptime. Calls are managed through the admin portal where account managers can review call recordings, set up dialling restrictions, and adjust dashboard visibility.  Users can integrate their contacts from Google, Outlook and CRM systems such as Salesforce.

Zoom is the leader in modern enterprise video communications, which helps enterprises create elevated experiences with leading business app integrations and developer tools to create customised workflows. Zoom has made it easy to manage and secure meetings with the ability to lock the meeting and remove participants. Zoom offers four pricing tiers, these include Zoom Free which is ideal for one-on-one meetings and Zoom Pro which allows for meetings to be recorded.

Contact Center as a Service

CCaaS (Contact Center as a Service) is commonly deployed as a cloud-based CX solution in contact centres and is used to enhance customer support. It ensures call centres can quickly deploy new features and functions as CCaaS providers don’t need to implement or test new supporting software and the deployment can be done seamlessly. CCaaS, like UCaaS, offer communication and collaboration services with high reliability, increased flexibility and lower costs when compared to traditional on-premises systems. However, where CCaaS differs is the ability to respond to customer queries through several mediums which include email, chat or social media ensuring that, no matter what support channel the customer uses, the agent can solve client issues quickly.

Steel City Consulting partner with enterprise CCaaS partners including Five9, Fuze, and Masergy. Enquire today by emailing managedit@steelcityconsulting.co.uk or call 0114 400 0038.

Our CCaaS Partners Include: