Terms and Conditions

1. Definitions

• Company: Steel City Consulting Ltd.

• Customer: The individual, company, or organisation purchasing goods or services.

• Contract: A formal or implied agreement between you and us.

• Goods/Products: Any items, materials, software, or equipment supplied.

• Services: Any actions or consultancy provided under contract.

• Software: Intangible computer programs or data, excluding the storage medium.

• Misuse: Use outside of the intended purpose or under unsuitable conditions.
  
  

2. Warranty & Returns

2.1 Goods are covered by a 3-month warranty from the date of purchase, unless otherwise agreed. The warranty does not cover misuse, modification, or unauthorised repairs.

2.2 Faulty or damaged goods must be reported within 3 working days of receipt. Packaging must be retained for inspection.

2.3 Do not attempt installation of any visibly damaged goods. Doing so will void the warranty.

2.4 Return of goods requires prior authorisation. Items must be securely packaged, include original documentation, and be returned via insured courier.

2.5 We are not liable for delivery delays, non-delivery, or incorrect items unless reported within 10 days of the invoice date.

3. Title and Risk

3.1 All goods remain our property until paid for in full. Risk transfers to you upon delivery.

3.2 You must store unpaid goods separately and clearly marked.

3.3 We reserve the right to recover unpaid goods and charge for associated recovery costs.

4. Liability

4.1 We accept no liability for:

• Indirect or consequential losses

• Damage caused by third-party installation

• Use of goods for illegal or unauthorised purposes

4.2 Claims for incorrect or missing items must relate only to those items. You may not withhold payment for unaffected parts of an order.

4.3 You are responsible for ensuring correct installation, handling, and use of supplied goods, especially those sensitive to environmental factors (e.g. static, electromagnetic fields).

5. Orders, Cancellations & Changes

5.1 Orders are binding. Cancellation requires at least 7 days’ notice and may incur restocking fees.

5.2 Special orders (e.g. back-to-back) cannot be cancelled once placed.

5.3 Changes to service requirements must be communicated at least 7 days in advance. Additional costs may apply.

5.4 If you cancel services after work has started or goods have been procured, you remain liable for associated costs.

 

6. Complaints & Disputes

6.1 Complaints must be made in writing within 7 days of delivery or service completion.

6.2 Dissatisfaction with part of an order does not entitle you to withhold payment for the remainder.

6.3 Any goods left with us while debts remain unpaid are subject to lien and may be withheld until payment is made.

 

7. Repairs & Modifications

7.1 Do not attempt repairs or modifications without our prior approval. Doing so voids any warranty.

7.2 If repair is needed, we must be given reasonable opportunity to carry out the work.

7.3 We are not liable for losses caused by unauthorised replacement or substitute equipment.

8. Miscellaneous

8.1 We reserve the right to refuse service without explanation.

8.2 We may make minor substitutions to goods or suppliers if equivalent or better alternatives are available.

8.3 No liability is accepted for failure caused by external factors beyond our control (e.g. Acts of God, war, strike).

8.4 Should any clause be deemed invalid, the remainder shall still apply.

8.5 This agreement is governed by English law. Any disputes shall be settled in the courts of England and Wales.