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IT Hardware Maintenance
IT Hardware Maintenance
Sustainable IT Support for Servers, Networks, and Storage
We help businesses across the UK and throughout the world maximise the value of their existing IT infrastructure. Our sustainable, third-party IT hardware maintenance services support servers, data storage systems, networking equipment, and UPS devices — reducing unnecessary upgrades while keeping your critical systems running efficiently.
Whether you’re looking to extend the use of your assets, cut support costs, or reduce e-waste, our tailored support plans offer the reliability, responsiveness, and ROI your business demands.
Multi-vendor Hardware Maintenance and End-Of-Life IT Support
We provide maintenance for both in-life systems still supported by vendors and legacy systems that have reached end-of-life (EOL). Our services allow you to extend the lifespan of your IT infrastructure beyond vendor-imposed refresh cycles — helping you reduce capital expenditure and maximise the return on your existing hardware investments.
With over 25 years of experience, we deliver fast, effective resolutions and trusted support across all major OEMs, including Cisco, HPE, Juniper, and more. Whether your equipment is current or EOL, we have the expertise to keep it running reliably and securely.
Benefits of Steel City Consulting's Hardware Support
Reduce spend, avoid disruption, and stay supported with a service you can trust.
Trusted Vendor
Partnerships
When hardware fails, speed matters. Our extensive partner network gives us access to a wide inventory of multi-vendor server, storage, and networking components — ready to dispatch at short notice. We can ship parts globally, meeting strict service level agreements without delay. It’s how we deliver fast, effective support with the flexibility and personal touch you expect from Steel City Consulting — and without the cost of holding spare stock yourself.
Tailored
Maintenance Cover
Our maintenance support is tailored to meet your specific business requirements, delivering value for money and peace of mind. We ensure that both parts and accredited engineers are available precisely when you need them. With a choice of flexible service levels — including parts-only or full parts and engineering cover — you can reduce risk and avoid the cost and complexity of managing your own spare inventory.
Cost-Effective
Solutions
When hardware fails, speed matters. Our extensive partner network gives us access to a wide inventory of multi-vendor server, storage, and networking components — ready to dispatch at short notice. We can ship parts globally, meeting strict service level agreements without delay. It’s how we deliver fast, effective support with the flexibility and personal touch you expect from Steel City Consulting — and without the cost of holding spare stock yourself.
400+
ENGINEERS GLOBALLY
25+
YEARS EXPERTISE
300+
HAPPY CLIENTS
4+
HOUR FIX
Flexible Hardware Maintenance Plans
From essential cover to fully customised support — pick the maintenance package that works for you.
Basic
Standard
Premium
Custom
Global Hardware Support Coverage
Our hardware maintenance services span across the UK, Europe, and key international markets. Whether you’re managing infrastructure in one region or multiple global sites, we deliver consistent, SLA-driven support through a trusted network of engineers and logistics partners. Wherever your systems are, you can rely on us to keep them running — efficiently and without interruption.
Why Choose Our Hardware Maintenance Services
Management - End-to-end support, from onboarding to resolution.
We manage every stage of your hardware support process — from setting up your service, through to diagnosing issues and coordinating resolution. You’ll have a single point of contact to oversee each case from start to finish, ensuring accountability, transparency, and a seamless experience throughout.
Expert Advice - Strategic guidance to help you maximise performance and minimise downtime.
Our experienced team works with you to make informed, data-driven decisions about your infrastructure. Whether you’re optimising service levels, extending hardware life, or planning a refresh, we offer practical recommendations that align with your operational and financial goals.
Service Levels (SLAs) - Flexible SLAs tailored to your business requirements.
We understand that not all hardware is mission-critical — that’s why we offer a range of service level agreements to suit different risk profiles, priorities, and budgets. From next-business-day response to 24×7 coverage, you choose the level of support that makes sense for your operations.
Full Vendor Coverage - Multi-vendor expertise to streamline support and reduce complexity
We cover a wide range of server, storage, and network hardware — including legacy systems — from leading vendors such as Cisco, HPE, Dell, and more. This means you can consolidate support across your estate, simplify processes, and reduce the cost of managing multiple vendor contracts.
UK and International Coverage - Responsive, reliable support — wherever you are.
With access to global logistics partners and an extensive network of engineers and spares, we can deliver fast, effective support across the UK and around the world. Whether your business is based in a single location or operates internationally, we can meet your service expectations wherever you need us.
Targeted Support for Critical IT Infrastructure
We understand that different technologies demand different levels of care. That’s why our hardware maintenance services go beyond a one-size-fits-all approach. Whether you’re maintaining your core networking infrastructure, extending the life of business-critical servers, safeguarding your data storage, or ensuring backup power systems are always operational — we offer tailored support that meets the unique needs of each environment.
Explore our dedicated maintenance services below to find the right solution for your infrastructure.
Get in touch to discuss your IT Hardware Maintenance requirements
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Client Feedback on Our Hardware Support...
Hardware Maintenance FAQs
Our 3rd party hardware support contracts provide break-fix services which are provided independently of the original equipment manufacturer (OEM). Our contracts include a service for repairing and fixing hardware issues that arise, and ensure that we get your IT equipment back working as quickly as possible. Our support contracts include access to software updates and technical support, and certain contracts can also be taken out with preventative maintenance including proactive monitoring and annual health-checks. For full information of what can be provided please enquire with one of our sales team at sales@steelcityconsulting.co.uk
Our 3rd party support contracts offer a cost-effective solution, with support contracts over 200% cheaper than support from the OEM. We can offer a faster resolution time and more tailed services compared to the OEM, plus we can offer all of the software updates and technical support you would get through the OEM.
We have a direct line to call when you are experiencing technical difficulties. You will speak to someone over the phone who will diagnose the extent of the issue straight away. The amount of time it will take to get a resolution to your issue will depend on what service level agreement (SLA) you have with us. The SLA’s can vary depending on your requirements but our fastest is a 4 hour guaranteed fix and the slowest is next business day.
All of the engineers that we work with are provided with training on all of the vendors leading products. Our network of engineers are made up of Field Engineers, Network Engineers and Senior Consultants who offer a wide range of skill sets to cater for a variety of networking scenarios.
Yes, we use genuine and certified replacement parts in all of our support contracts. We have got access to a number of dedicated spares hubs around the country where new and used certified parts are kept as spares. Our comprehensive networking of spares warehouses ensures that our field engineers have the ability to respond quickly and efficiently to any fault call or incident.
No, that should not be a problem at all. The footprint of our engineers spans an area that includes the whole of the UK, Ireland and most parts of mainland Europe. This is one of the main reasons we are able to accommodate very short SLAs. Other support companies are unable to provide the same levels of geographic coverage that Steel City Consulting can through our extensive partner network, and we have some support contracts in very remote locations across Europe.
No, we are able to provide a 24/7 Service Desk facility to all our customers so they can log a support issue at any time of the day. At our purpose built Network Operations Centre we operate 24/7 365 days a year to proactively monitor networks, provide technical assistance, process fault calls, and provide a ‘single point of contact’ for all our service contracts.
Absolutely! In fact, one of the main benefits to our support service is that we can provide multi-vendor support within one support contract. This means that for all of your equipment you will just have one support contact number and you will have the same renewal date for all of your IT services. The vendors that we offer support for include, but are not limited to: Cisco, Hewlett-Packard Enterprise, Dell, Juniper, Fortinet, Lenovo, Ruckus, Microsoft, VMware, Citrix, and Oracle. For more information please contact our sales team on 0114 400 0038.
