Returns Information

At Steel City Consulting, we strive to provide you with high-quality new and refurbished IT hardware. Every custom-built system and individual component undergoes rigorous quality testing at each stage of the process. This meticulous approach ensures that every product meets the highest standards, providing a reliable guarantee and enabling us to confidently offer industry-leading warranties across all our refurbished systems.

However, we understand that returns may occasionally be necessary. Our straightforward returns process is designed to ensure you receive the support you need.

30 Day No Hassle Returns

Goods ordered in error, surplus to requirements, or unsuitable may be returned within 30 days of receipt. Goods will be refunded on the condition that they have not been used, fitted, and are undamaged in the original packaging with fixings.

For new and refurbished products, returns can be made within 30 days of delivery, provided the goods are unopened and in their original packaging, unless they are faulty. Custom-built or specially ordered items may not be eligible for return unless defective.

Please contact your account manager to discuss your situation. We’ll happily work with you to find the best solution.

However, we understand that returns may occasionally be necessary. Our straightforward returns process is designed to ensure you receive the support you need.

Faulty Items and Warranty Support

All our hardware comes with a minimum one-year warranty from the date of purchase. Most reported faults can be resolved by our Technical Support Team without requiring a return. However, if the product has a more serious issue, we’ll guide you through the returns process.

Returns FAQs

How do I initiate a return or warranty claim?

Please contact your account manager or our customer service team with your order number and reason for the return. We will provide an RMA (Return Merchandise Authorisation) number and detailed return instructions. Do not send goods back without an RMA.

What kind of warranty comes with your products?

Warranty terms depend on the product and whether it is new, refurbished, or used:

New products include a manufacturer’s warranty lasting up to 1 year.
Refurbished items come with a Steel City Consulting warranty, ranging from 90 days to 12 months. Full warranty details will be provided at the time of purchase.

Do you offer extended warranties or service contracts?

Yes, we offer extended warranties and maintenance support contracts on many products. Options include next business day replacements, on-site support, or advance exchange services.

Visit our IT Hardware Maintenance page for more information or speak to your account manager to discuss your options.

What is your return policy for new, refurbished, or custom items?

Returns for new and refurbished products are accepted within 30 days of delivery, provided they are unopened and in original packaging unless faulty. Custom-built or specially ordered items may not be eligible for return unless defective. Contact your account manager to discuss your situation—we’ll work with you to find the best solution.

Need help?

For assistance with returns, please contact your account manager or our Customer Support team. We’re here to ensure your experience with Steel City Consulting is as smooth as possible.