Switches, Servers and Components FAQs
FAQs
Product availability & orders
Delivery timing depends on product availability. If we have the item in stock (either at our facility or through distribution), we can typically provide next-day delivery. If the product needs to be sourced, delivery will take longer. Your account manager can provide specific lead times and estimated delivery dates. For full details on shipping options, visit our Shipping & Delivery page.
We stock several key products in-house, and source the majority of our products through our established distribution network. You can view our full product range on the Shop page.
Yes, we accept back orders for out-of-stock items. Your account manager will provide delivery estimates upon ordering. You can also explore our product offerings to view available alternatives.
We aim to keep you informed about lead times and any changes. You can check your order status by contacting your account manager or via our customer support page.
Product compatibility & customisation
With decades of combined industry experience, our team can typically determine and advise you on product compatibility with your current systems. If any technical complexities arise, we will connect with our vendor partners’ in-house technical specialists to guarantee a solution that meets your requirements.
Learn more about our Networking Design & Installation and technical consultancy services to ensure compatibility with your infrastructure.
With decades of combined industry experience, our team can typically determine and advise you on product compatibility with your current systems. If any technical complexities arise, we will connect with our vendor partners’ in-house technical specialists to guarantee a solution that meets your requirements.
Yes, as part of our Enterprise Server Solutions, we can provide custom-built systems tailored to your specifications.
Our team can supply fully built and configured systems, tailored to your specifications. Whether you need servers, workstations, SAN or NAS arrays, we work closely with leading vendors and can provide factory-built units or custom-configured solutions depending on your requirements.
Your account manager will assist in gathering all necessary details to ensure compatibility and performance.
Yes, where possible. We understand that many businesses still rely on legacy systems, so we make every effort to source discontinued or hard-to-find parts.
Though availability varies by product, our global supplier network enables us to source items worldwide. We also offer suitable alternatives in cases where an exact match is not available.
IT Support & Services
With decades of combined industry experience, our team can assess your setup and advise you on product compatibility with your current systems. If any technical complexities arise, we will connect with our vendor partners’ in-house technical specialists to guarantee a solution that meets your. Learn more on our Installation & configuration service solutions.
Yes, if you’re experiencing hardware issues, we can provide support as part of our IT Hardware Maintenance service. Our team can assist with initial troubleshooting steps. For more in-depth support, we can liaise with the manufacturer or distributor on your behalf and escalate any warranty claims if required.
Yes, we offer comprehensive on-site and remote support. Depending on your needs, our trusted service partners handle on-site technician visits, while our in-house technical team delivers remote assistance. Learn more about our Network Management & Support service
Yes, certified technicians handle all our technical service requirements. We work with partners who hold relevant industry certifications (such as CompTIA, Microsoft, Cisco, and vendor-specific qualifications) to ensure a professional and knowledgeable service.
Refurbished & used equipment
New: Brand-new, sealed from the manufacturer. This product comes with a full manufacturer’s warranty and support. The product will be fully licensed to your business, meaning that all support, software, etc, will be easy to apply.
Manufacturer-refurbished: These products are fully supported by the manufacturer, who refurbishes the product back to the same condition as new retail. Although it is not technically new, the condition is the same as new, and you will receive the same warranty on this as new hardware.
Independently Refurbished: Previously used equipment that has been cleaned, tested, and restored to good working condition. All our refurbished products come with a 1-year warranty at the point of sale. There is no manufacturer support with these products, therefore, it can be tricky to apply any software or licenses.
Our Refurbished IT Hardware offers sustainable, cost-effective solutions – Find out more
We accept bank transfers (BACS), and credit/debit cards. Payment details will be provided on your invoice. For regular customers, we also offer credit terms (subject to approval).
Yes, we offer 30-day credit accounts to eligible businesses, schools, government departments, and institutions. An application process is required and may involve a credit check.
Absolutely. We provide formal quotations, accept official POs, and will issue VAT invoices with every order. Speak to your account manager if you need any specific documentation.
Warranties and Returns
The warranty will depend on the product and whether it is new, refurbished, or used:
New products typically include a manufacturer’s warranty lasting between 1 and 5 years. Refurbished items usually come with a Steel City Consulting warranty, ranging from 90 days to 12 months. Full warranty details will be provided at the time of purchase.
Yes, we can offer extended warranties and maintenance support contracts on many products. These can include next business day replacements, on-site support, or advance exchange services. Visit our IT Hardware maintenance page for more information or speak to your account manager to learn which options are available for you.
New and refurbished products can be returned within 14 days of delivery, on the condition that they are unopened and in their original packaging, unless they’re faulty. Custom-built or specially ordered items may not be eligible for return unless defective. Please contact your account manager to discuss your situation. We’ll happily work with you to find the best solution.
Please contact your account manager or our customer service team with your order number and reason for your return. We will then provide an RMA (Return Merchandise Authorisation) number and instructions on how to return the item.
Do not send goods back without a Return Merchandise Authorisation (RMA).
Payment and Invoicing
We accept bank transfers (BACS), and credit/debit cards. Payment details will be provided on your invoice. For regular customers, we also offer credit terms (subject to approval).
Do not send goods back without a Return Merchandise Authorisation (RMA).
We accept bank transfers (BACS), and credit/debit cards. Payment details will be provided on your invoice. For regular customers, we also offer credit terms (subject to approval).
Yes, we offer 30-day credit accounts to eligible businesses, schools, government departments, and institutions. An application process is required and may involve a credit check.
Absolutely. We provide formal quotations, accept official POs, and will issue VAT invoices with every order. Speak to your account manager if you need any specific documentation.
Security & Privacy
All transactions are processed through secure, encrypted systems. We follow best practices for data protection and comply with UK GDPR and other applicable privacy laws to ensure your information is safe.
No, we do not sell or share your personal or business data with third parties for marketing purposes. We only share data where necessary to fulfil an order (e.g., courier details) and always within GDPR guidelines.
Yes, we offer 30-day credit accounts to eligible businesses, schools, government departments, and institutions. An application process is required and may involve a credit check.
Absolutely. We provide formal quotations, accept official POs, and will issue VAT invoices with every order. Speak to your account manager if you need any specific documentation.
Account & Customer Service
To set up a business account, contact our sales team or your account manager.
We’ll guide you through the process, including providing company details, credit application (if required), and account preferences.
Visit our Contact Us page. Or, you can reach us via email, phone, or through your dedicated account manager.
Our standard support hours are Monday to Friday, 9:00 AM to 5:30 PM (UK time). We are closed on public holidays. For urgent enquiries outside of these hours, please call 0114 400 0038 to leave a message or send an email to sales@steelcityconsulting.co.uk, and we will respond as soon as possible the next working day.
Shipping and Delivery
We offer standard next working day delivery on in-stock items. Same-day, timed, and weekend delivery options are also available at an additional cost. We can also arrange palletised freight for larger or sensitive items. Visit our shipping and delivery page for more information
Do not send goods back without a Return Merchandise Authorisation (RMA).
Yes, we can ship internationally. Please note that lead times, shipping charges, and import duties may vary depending on your location. Your account manager will provide a shipping quote and timeline upon request. Visit our shipping and delivery page for more information
Shipping costs are based on the size, weight, destination, and delivery speed of your order. We aim to offer competitive rates and will always inform you of shipping costs at the time of quoting or invoicing. Visit our shipping and delivery page for more information
Yes, if you prefer to use your own courier or shipping account, just let us know your account details and preferred shipping method when placing your order. Visit our shipping and delivery page for more information