Terms and Policies
Terms, conditions & policies
Terms & Conditions
These Terms and Conditions govern all sales of goods and/or services provided by Steel City Consulting Limited (“we”, “us”, “our”). By placing an order, the customer (“you”, “your”) agrees to be bound by these terms.
1. Definitions
-
Company: Steel City Consulting Ltd.
-
Customer: The individual, company, or organisation purchasing goods or services.
-
Contract: A formal or implied agreement between you and us.
-
Goods/Products: Any items, materials, software, or equipment supplied.
-
Services: Any actions or consultancy provided under contract.
-
Software: Intangible computer programs or data, excluding the storage medium.
-
Misuse: Use outside of the intended purpose or under unsuitable conditions.
2. Warranty & Returns
2.1 Goods are covered by a 3-month warranty from the date of purchase, unless otherwise agreed. The warranty does not cover misuse, modification, or unauthorised repairs.
2.2 Faulty or damaged goods must be reported within 3 working days of receipt. Packaging must be retained for inspection.
2.3 Do not attempt installation of any visibly damaged goods. Doing so will void the warranty.
2.4 Return of goods requires prior authorisation. Items must be securely packaged, include original documentation, and be returned via insured courier.
2.5 We are not liable for delivery delays, non-delivery, or incorrect items unless reported within 10 days of the invoice date.
3. Title and Risk
3.1 All goods remain our property until paid for in full. Risk transfers to you upon delivery.
3.2 You must store unpaid goods separately and clearly marked.
3.3 We reserve the right to recover unpaid goods and charge for associated recovery costs.
4. Liability
4.1 We accept no liability for:
-
Indirect or consequential losses
-
Damage caused by third-party installation
-
Use of goods for illegal or unauthorised purposes
4.2 Claims for incorrect or missing items must relate only to those items. You may not withhold payment for unaffected parts of an order.
4.3 You are responsible for ensuring correct installation, handling, and use of supplied goods, especially those sensitive to environmental factors (e.g. static, electromagnetic fields).
5. Orders, Cancellations & Changes
5.1 Orders are binding. Cancellation requires at least 7 days’ notice and may incur restocking fees.
5.2 Special orders (e.g. back-to-back) cannot be cancelled once placed.
5.3 Changes to service requirements must be communicated at least 7 days in advance. Additional costs may apply.
5.4 If you cancel services after work has started or goods have been procured, you remain liable for associated costs.
6. Complaints & Disputes
6.1 Complaints must be made in writing within 7 days of delivery or service completion.
6.2 Dissatisfaction with part of an order does not entitle you to withhold payment for the remainder.
6.3 Any goods left with us while debts remain unpaid are subject to lien and may be withheld until payment is made.
7. Repairs & Modifications
7.1 Do not attempt repairs or modifications without our prior approval. Doing so voids any warranty.
7.2 If repair is needed, we must be given reasonable opportunity to carry out the work.
7.3 We are not liable for losses caused by unauthorised replacement or substitute equipment.
8. Miscellaneous
8.1 We reserve the right to refuse service without explanation.
8.2 We may make minor substitutions to goods or suppliers if equivalent or better alternatives are available.
8.3 No liability is accepted for failure caused by external factors beyond our control (e.g. Acts of God, war, strike).
8.4 Should any clause be deemed invalid, the remainder shall still apply.
8.5 This agreement is governed by English law. Any disputes shall be settled in the courts of England and Wales.
Cookie Policy
In this cookie policy you can read about:
- How we use cookies,
- The types of cookies we use,
- For how long they work and for what purposes they are used,
- How to change your cookie settings and opt-out, and
- Who we are and how can you contact us.
When we use words like “us”, “we”, “our” we mean Steel City Consulting. You can find our company details below. We are the data controller of the data collected through the use of cookies on our website. Our website is https://steelcityconsulting.co.uk, incl. any sub-domains that we own and operate.
When we refer to “you” we mean you, as a user or visitor of our website.
This policy is part of our privacy policy. Our use of cookies may include processing of your personal data and we therefore recommend that you read our privacy policy.
Consent
Where you have consented to our use of cookies through the consent banner, apart from necessary cookies, you consent to our use of cookies as described under “Types of cookies and how we use them” below. You may at any time change or withdraw your cookie consent – See the section “How you can change your cookie settings, incl. opting out” below.
What do I need to know about cookies?
There are different types of cookies and they are used for different purposes.
Below you can read about what a cookie is, the difference between first and third party cookies and session cookies vs. persistent cookies and what types of cookies we use on our website and why.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit it and which is then read when you later revisit the site. The word “cookies” in this policy and the consent also refers to other forms of automatic collection of data, e.g. Flash-cookies (Local Shared Objects), Web Storage (HTML5), Javascripts or cookies placed by other software.
A cookie may contain information about the website itself, a unique identifier that allows the site to recognise your web browser when you return to the website, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
The word “cookies” or “cookie data” also covers information about IP and MAC addresses and other information about your device collected by said technologies.
Cookies are used to enable certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. timezone, notification preferences), and to personalise your content (e.g. advertising, language).
Session cookies vs. persistent cookies
Session cookies only last as long as your online session. This means that they will disappear from your computer or device when you close your browser. They are therefore also sometimes referred to as temporary cookies. Typically, session cookies are used to remember what a user put in their basket when they are browsing a website.
Persistent cookies are different. These cookies are sometimes called permanent cookies. They will stay on your computer or device after you close your browser. These types of cookies will expire according to the time specified in the cookie. You can see the specific duration of each persistent cookie below.
What’s the difference between first and third party cookies?
First party cookies are cookies that are set by the website that you are visiting and it’s only this website that can access and read these cookies.
Third party cookies are set by someone other than the owner of the website you’re visiting. As an example, some pages have content from other sites like YouTube. YouTube may set their own cookies on your browser when you play the video from YouTube. Cookies set by other sites and companies (i.e. third parties) can be used to track you on other websites that use the same third-party service.
We may engage third parties to assist with maintenance, operation, creation or functionality of our website, e.g. analytics providers and content partners. We grant these third parties’ access to selected information to perform specific tasks on our behalf.
We are, as a general rule, joint controller with providers of third-party cookies for the collection of personal data via such cookies and the disclosure to the provider. The provider of third-party cookies is data controller for the processing taking place after receiving the personal data from us. You can read more about the extent of our joint controllership with providers of third-party cookies in our privacy policy.
We recommend reading the provider’s privacy policy which can be found through links in the tables below, where you can also see which cookies on our website are first party cookies and third-party cookies.
Types of cookies and how we use them
Necessary cookies
Necessary cookies are required for the basic functionality of our website to work. We use necessary cookies to make it possible for you to only have to enter your username and password once during a visit to our website.
We also use necessary cookies to help with ensuring that you are given the option to accept or reject cookies, block non-necessary cookies from working until you give consent, and remember your cookie settings and choices. The cookies also help keep track of, if, and when, you gave consent to analytical cookies, T&Cs and email marketing.
Necessary cookies are also used for payment processing.
It’s not necessary to accept nor possible to reject the use of necessary cookies as they are core for the functionality of our website.
Here are the necessary cookies we use, what we use them for, the specific cookies providers and each cookie’s duration:
Google Inc.
Google specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.
Read cookie provider’s privacy policy
Analytical cookies
Analytical cookies gather statistics. We use this information to make our website even better. The information collected via the analytical cookies track how you use our website during your visit. It helps us understand visitor usage patterns, identify, and diagnose problems or errors you may encounter, and make better strategic decisions in improving the website experience.
We will only set analytical cookies on your device if you give us your consent.
Here are the analytical cookies we use, what we use them for, the specific cookie providers and each cookie’s duration:
YouTube
These cookies are used to track views of embedded videos and keep statistics of what videos the user have seen.
Read cookie provider’s privacy policy
Google Analytics
Google specialises in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.
Read cookie provider’s privacy policy
Marketing cookies
Marketing cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns, and the quality of content presented to you. These cookies may be set by the website you’re visiting (first party) or by third-party services. Marketing cookies set by a third-party service may be used to track you on other websites that use the same third-party service.
We will only set marketing cookies on your device if you give us your consent.
Here are the marketing cookies we use, what we use them for, the specific cookie providers and each cookie’s duration:
DoubleClick (owned by Google)
To display ads on the website and show you relevant ads on other sites.
Read cookie provider’s privacy policy
Pixels
Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website
[or opened an e-mail that we have sent them]. This allows us, for example, [to monitor the traffic patterns of users from one page within our website to another, to understand whether you have come to our website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns].
How you can change your cookie settings, incl. opting out
As part of our cookie solution, we always ask for your consent to cookies, except for necessary cookies, before placing cookies on your device.
We also always give you the option to change your consent. If you at one point gave consent to non-necessary cookies on our website, you can always change which cookies you will give consent to. Just look for the shield or the cookie settings link on our website. If you click the shield or the cookie settings link, your cookie settings will appear, allowing you to always change your settings and reject cookies.
It’s also possible to instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you use multiple browsers and wish to block cookies or change or withdraw your consent, remember to do this in all browsers.
If you browse websites from multiple devices, you may also need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content on the site.
How often will we update this Cookie Notice?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the bottom of this Cookie Policy indicates when it was last updated.
Who are we and how can you contact us?
Here is our company information:
Steel City Consulting
SUM Studios,
1 Hartley St,
Sheffield,
S2 3AQ
You can always write to us at: info@steelcityconsulting.co.uk or call us at + 0114 400 0038.
This policy is effective from 2023-01-21
Privacy Policy
- Visit our website at https://www.steelcityconsulting.co.uk, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns?
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
- email addresses
- phone numbers
- names
- job titles
- contact or authentication data
- billing addresses
- mailing addresses
- usernames
- passwords
- contact preferences
- debit/credit card numbers
- financial data
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
- To facilitate account creation and authentication and otherwise manage user accounts.
We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users.
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfil and manage your orders.
We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. - To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
- Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Log in to your account settings and update your user account.