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Managed Service Solutions
Managed Service Solutions
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Managed Service Solutions
All you need to know..
In the face of remote working outsourcing your IT support to the right company has taken on a new importance. It not only ensures that businesses will save time and money, but you can be sure of safeguarding sensitive data from cyber-attacks and protecting your staff online. Outsourcing your IT needs can save businesses a headache and our affordable and flexible managed IT support services can help businesses thrive online. Our bespoke managed service plan will support your exact requirements and we can provide either a fully outsourced plan or cover for any gaps in technical expertise.
With prices starting from £30 per month we provide Microsoft 365 implementation and management, including the setting up of Microsoft 365 account, a domain email address, and basic consulting. Our top tier packages include security, backup, communications and web development. Contact us today on 0114 400 0038 or emailing sales@steelcityconsulting.co.uk and one of our staff will be able to discuss your requirements.
The Managed Services we are currently offering
OUR FAQ's FOR OUR MANAGED SERVICED OFFERING
IT managed services is a type of outsourcing service that provides businesses with proactive, remote management and monitoring of their IT systems and infrastructure. It typically includes a suite of managed services such as IT system optimization, patching and updating, performance monitoring, security, backup and disaster recovery. It also includes advice and guidance on technology decisions, implementation planning and support, and other IT-related services.
IT Managed Services provide businesses with a number of benefits, such as cost savings, improved efficiency and productivity, greater reliability, more uptime, and better security. Additionally, IT managed services can help businesses to reduce the time and resources spent on IT management and maintenance, freeing up those resources to focus on more important business activities. Using managed services can also help reduce the burden on your IT staff, freeing up their time to focus on more strategic tasks.
If you are struggling to keep up with the demands of IT management and maintenance, or if you want to ensure that you are taking advantage of the latest technologies and best practices, then managed services may be a good fit for you. Additionally, if you want to reduce the time and resources spent on IT management and maintenance and free up those resources to focus on more important business activities, then IT managed services may be the right choice. If your IT staff is overworked and unable to keep up with your IT system’s needs, or if you need more comprehensive IT support then IT managed services may be the right solution for you.
The cost of IT managed services will vary depending on the size and scope of your IT environment and the services you need. Most managed service providers offer a range of pricing options, from basic service packages to more comprehensive managed service plans.
Steel City Consulting can provide pricing starting from £30 per user per month which includes unlimited remote support. We provide a ticketing system where issues can be recorded, logged and responded to on a short SLA. Included in the basic package is a subscription to Ninja which allows us to log onto your machine remotely to diagnose and resolve any issues with your machine.
- Check for Experience: When selecting an IT managed service provider, you should check if they have the experience and expertise to meet your IT needs. Ask the provider about the types of services they offer, the years of experience they have, and how long they have been in business.
- Get References: Ask the provider for references from past customers who can provide insight into their service quality and customer service.
- Evaluate Services Offered: It is important to understand the services that the managed service provider offers and how they will meet your specific needs. Evaluate the services offered to ensure that they offer the right mix of services for your business.
- Consider Service Level Agreements: Ask the provider about their service level agreements and the services they offer. Make sure that the provider offers the right level of support and can meet your needs.
- Compare Prices: Compare the prices of different providers to ensure that you are getting the best value for your IT managed services.
Steel City Consulting have been servicing clients for over 5 years, and our staff have many more years industry experience. We can provide case studies and references of our work with on request, and can create a bespoke package of services that is ideal for your business needs. We can provide 24x7x365 monitoring and help desk support, and one of our live engineers are on hand to help any time day.
Steel City Consulting provide a wide variety of services to our clients, which are outlined below. should you need other services then please contact us to find out whether we can provide the assistance that you need:
- Network Monitoring and Management – We can monitor, manage and maintain your IT networks 24 hours a day, ensuring that your organization always has reliable access to resources that it needs.
- Security – We provide security services such as antivirus protection, firewalls, intrusion detection and prevention, and data encryption to ensure your data is safe and secure. The online security of our clients business and employees is our number 1 priority.
- Cloud Services – We can help you migrate business applications to the cloud and provide cloud-based storage, backup, and disaster recovery solutions.
- Help Desk Support – We provide 24/7 help desk support to address IT issues quickly and efficiently.
- Data Protection – We provide solutions to protect your data from viruses, malware, ransomware, and other threats.
- Remote Monitoring and Management – We can remotely monitor and manage your IT infrastructure to ensure it is always running smoothly and efficiently.
- Proactive Maintenance – We can identify potential problems before they become major issues, and proactively address them to keep your IT infrastructure running smoothly.
- Strategic Planning – We can help you develop an IT strategy that aligns with your business goals and objectives. Included in your managed service subscription is a quarterly review of your IT systems. We assess your current IT systems as well as the main challenges and provide solutions on how improvements can be made each quarter.
We have extensive experience in providing managed services to businesses of all sizes. Our team of experienced professionals provide managed services to all different types of businesses from micro companies to enterprise-level customers. We understand the unique challenges each business face and are equipped to provide customized and tailored managed service packages. We have implemented a variety of managed services including system management, application management, network management, backup and disaster recovery, and security services. Our experienced team have a proven track record of providing reliable, cost-effective and secure managed service solutions.
As an MSP our onboarding process for new clients is designed to be thorough and efficient, ensuring that we understand the specific needs of your business. We provide tailored solutions and keep you constantly updated with changes and working to a scope of works. Here is an overview of our typical onboarding process.
- Initial Consultation: We start by scheduling an initial consultation with the new client to discuss their business goals, current IT infrastructure, and pain points. This helps us to gain a deeper understanding of their business and the IT challenges they face.
- Assessment: We conduct a thorough assessment of the client’s current IT infrastructure, including hardware, software, and network architecture. This allows us to identify any potential vulnerabilities, gaps, or inefficiencies that need to be addressed.
- Proposal: Based on the assessment, we provide the client with a detailed proposal outlining our recommended solutions, timeline, and pricing. This proposal is customized to the client’s specific needs and goals.
- Onboarding Plan: Once the proposal is approved, we develop a comprehensive onboarding plan that outlines the steps we will take to implement the proposed solutions. This plan includes a timeline, milestones, and communication protocols to ensure that everyone is on the same page throughout the onboarding process.
- Implementation: We then begin the implementation process, working closely with the client to ensure that everything is set up and configured correctly. We handle all aspects of the implementation, from hardware installation to software configuration, to ensure that everything works seamlessly together.
- Training and Support: Once the solutions are implemented, we provide training and support to the client’s staff to ensure that they can effectively use the new technology. We also provide ongoing support to address any issues or questions that arise.
Overall, our onboarding process is designed to be collaborative, efficient and tailored to each clients unique needs. Our goal is to ensure that our clients have the technology solutions they need to achieve their business goals.
To determine whether we can support your current hardware and services, we would need to conduct a thorough evaluation of your existing IT infrastructure. Our decision to support your current hardware and software will depend on a variety of factors, including business objectives, budget and long-term IT strategy. If what you currently have in place is sufficient then we will look to support it. During the initial evaluation we will assess the compatibility of your current hardware and services with the solutions that we provide. If there are any compatibility issues, we will work with you to find a solution that meets your needs, while ensuring that your IT environment remains stable and secure.
As an MSP, we understand the importance of timely support and prompt resolution of IT issues to keep your business running smoothly. Our response times for support requests vary based on the severity of the issue and the level of support you require.
For critical issues that affect your business operations, we prioritize them as emergencies, and we respond within a matter of minutes to begin the resolution process. For less urgent issues, we respond within a few hours, depending on the complexity of the issue. Our process for resolving issues involves a thorough investigation of the problem, identifying the root cause, and devising a solution that is efficient and effective. We take a proactive approach to IT management, continuously monitoring your systems to identify potential issues before they become significant problems.
Once a solution is identified, we will communicate it to you in a clear and concise manner, outlining the steps we will take to implement it. We believe that communication is key to successful IT management, and we ensure that you are kept informed throughout the resolution process.
After the solution is implemented, we follow up with you to ensure that the issue is fully resolved and that you are satisfied with the outcome. We also provide detailed reports on the incident, including the steps taken to resolve it, to help you understand the issue and prevent it from happening in the future. Overall, we are committed to providing timely and effective support for all your IT needs, and we have a proven track record of resolving issues promptly and efficiently.
As an MSP, we take data security very seriously and understand that protecting your data and IT infrastructure is critical to your business operations. We have a multi-layered approach to security that includes both technical and procedural measures to safeguard your data.
Our technical security measures include the use of firewalls, intrusion detection and prevention systems, antivirus and antimalware software, and regular security patches and updates. We also use encryption for data in transit and at rest to ensure that your data is protected even if it falls into the wrong hands.
We have strict access controls in place to ensure that only authorized personnel can access your data, and we require strong passwords that are regularly updated. We also provide training and education to our employees on best practices for data security to ensure that they are aware of potential threats and know how to mitigate them.
In addition to our technical security measures, we have strict procedures in place to ensure that data is handled and stored securely. We follow industry best practices and standards for data security and have strict data retention policies to ensure that data is only kept for as long as necessary. We also perform regular security audits and vulnerability assessments to identify potential security risks and take proactive measures to address them before they become significant problems.
Overall, our comprehensive approach to security ensures that your data and IT infrastructure are protected from potential threats and that your business operations can continue to run smoothly without interruption.
As an MSP, we understand the importance of data backups and disaster recovery planning to ensure that your business operations can continue in the event of an unforeseen disaster or data loss. We have a robust backup and disaster recovery strategy in place to safeguard your data and minimize downtime in the event of a disaster.
We conduct regular backups of your critical data, which can be either daily or more frequently depending on your business needs. These backups are encrypted and stored securely on our servers or in the cloud, and we use industry-standard practices for data backup and storage.
We also conduct disaster recovery tests to ensure that our backup and recovery strategies are effective and that we can restore your data quickly and efficiently in the event of a disaster. Our disaster recovery plans include procedures for restoring data and systems in a prioritized manner to minimize downtime and ensure that your critical business functions are restored as quickly as possible.
We also provide redundant systems and failover options to ensure that your business can continue to operate in the event of a disaster or system failure. We can customize our backup and disaster recovery solutions to meet your specific business needs and requirements, and we work closely with you to ensure that you have the appropriate level of protection for your business operations.
As an MSP, we believe that clear and timely communication is critical to our client relationships and our ability to provide top-notch IT services. We have a variety of communication channels and reporting and tracking tools to ensure that you are always up-to-date on your IT environment’s health and performance.
We have a dedicated team of IT professionals who are available to answer your questions and provide technical support when you need it. We provide regular status updates and reports to keep you informed about any issues, changes, or updates related to your IT infrastructure.
We use a variety of communication channels to stay in touch with our clients, including email, phone, video conferencing, and instant messaging. We also have a client portal where you can access real-time information about your IT environment, including asset inventory, network topology, and support tickets.
Our reporting and tracking tools allow you to track and monitor your IT environment’s performance and health, including system uptime, network bandwidth, and other key performance indicators. You can also access historical reports and data to analyze trends and identify potential issues before they become significant problems.
We also offer proactive monitoring and alerting services to ensure that you are notified of any issues as soon as they arise. Our team of IT professionals is trained to identify and respond to potential issues quickly to minimize downtime and ensure that your business operations continue to run smoothly.
Overall, our communication channels, reporting and tracking tools, and proactive monitoring and alerting services ensure that you are always informed and aware of your IT environment’s performance and health, and that you have the support you need to keep your business operations running smoothly.
Steel City Consulting have a strong commitment to ongoing training, education, and certification to ensure that our team is always up-to-date with the latest technology trends and best practices. We have a dedicated team responsible for staying abreast of the latest technology trends and developments. Our team regularly attends industry conferences, training sessions, and webinars to stay up-to-date with the latest trends and best practices. We also have partnerships with industry-leading technology vendors, which allows us to access the latest information and training on their products.
Our team of IT professionals is certified in various technology areas, including cloud computing, cybersecurity, network infrastructure, and Microsoft technologies. We also have partnerships with technology vendors, including Microsoft, Cisco, and VMware, which provide access to the latest product updates and training resources.
In addition to ongoing training and education, we have a culture of continuous improvement, where we regularly review our processes and procedures to ensure that we are adhering to industry best practices. We also have a quality assurance program in place that includes regular audits and reviews of our services to ensure that we are delivering the highest quality IT services to our clients.
Overall, our commitment to ongoing training, education, and certification ensures that we are always up-to-date with the latest technology trends and best practices, and that we can provide our clients with the best possible IT services.
