Cisco Hardware Maintenance

Our 3^rd party hardware support contracts provide break-fix services which are provided independently of the original equipment manufacturer (OEM). Our contracts include a service for repairing and fixing hardware issues that arise, and ensure that we get your IT equipment back working as quickly as possible. Our support contracts include access to software updates and technical support, and certain contracts can also be taken out with preventative maintenance including proactive monitoring and annual health-checks. For full information of what can be provided please enquire with one of our sales team at sales@steelcityconsulting.co.uk

Our 3^rd party support contracts offer a cost-effective solution, with support contracts over 200% cheaper than support from the OEM. We can offer a faster resolution time and more tailed services compared to the OEM, plus we can offer all of the software updates and technical support you would get through the OEM.

We have a direct line to call when you are experiencing technical difficulties. You will speak to someone over the phone who will diagnose the extent of the issue straight away. The amount of time it will take to get a resolution to your issue will depend on what service level agreement (SLA) you have with us. The SLA’s can vary depending on your requirements but our fastest is a 4 hour guaranteed fix and the slowest is next business day.

All of the engineers that we work with are provided with training on all of the vendors leading products. Our network of engineers are made up of Field Engineers, Network Engineers and Senior Consultants who offer a wide range of skill sets to cater for a variety of networking scenarios.  

Yes, we use genuine and certified replacement parts in all of our support contracts. We have got access to a number of dedicated spares hubs around the country where new and used certified parts are kept as spares. Our comprehensive networking of spares warehouses ensures that our field engineers have the ability to respond quickly and efficiently to any fault call or incident.

No, that should not be a problem at all. The footprint of our engineers spans an area that includes the whole of the UK, Ireland and most parts of mainland Europe. This is one of the main reasons we are able to accommodate very short SLAs. Other support companies are unable to provide the same levels of geographic coverage that Steel City Consulting can through our extensive partner network, and we have some support contracts in very remote locations across Europe.

No, we are able to provide a 24/7 Service Desk facility to all our customers so they can log a support issue at any time of the day. At our purpose built Network Operations Centre we operate 24/7 365 days a year to proactively monitor networks, provide technical assistance, process fault calls, and provide a ‘single point of contact’ for all our service contracts.

Absolutely! In fact, one of the main benefits to our support service is that we can provide multi-vendor support within one support contract. This means that for all of your equipment you will just have one support contact number and you will have the same renewal date for all of your IT services. The vendors that we offer support for include, but are not limited to: Cisco, Hewlett-Packard Enterprise, Dell, Juniper, Fortinet, Lenovo, Ruckus, Microsoft, VMware, Citrix, and Oracle. For more information please contact our sales team on 0114 400 0038.