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Cisco Hardware Maintenance
Cisco Hardware Maintenance
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Supported Cisco Devices:
Steel City Consulting provide advanced hardware replacement, and access to discounted parts and labour for all new and refurbished Cisco hardware. Below is a list of products we provide Cisco support for. If you have equipment which is not listed below please contact our sales team to enquire whether it can be supported:
Cisco Switches
Cisco Catalyst Switches
Cisco Business Switches
Cisco Nexus Switches
Cisco MDS Series Switches
Cisco Server Hardware
Cisco UCS Servers
Cisco MCS Servers
Meraki Hardware
Meraki Switches
Meraki Routers
Meraki Firewalls
Meraki Access Points
Other Cisco Hardware
Cisco ASR Routers
Cisco ISR Routers
Cisco ASR Firewalls
Cisco Aironet Access Points
- Cisco Aironet
ALL YOU NEED TO KNOW…
THIRD PARTY
VS
CISCO SMARTNET
- Cost-Effective: Third-party support services are generally more affordable than Cisco SmartNet, allowing organizations to stretch their budget further without sacrificing critical support.
- Flexible, Customized Service Plans: Steel City Consulting, for example, offers customizable maintenance options, which can include both on-site and remote support, allowing you to tailor services to your business needs.
- Multi-Vendor Support: Unlike Cisco SmartNet, third-party providers can support a variety of vendors, making them a good choice for organizations with multi-vendor environments.
- Proactive Monitoring and Personalized Assistance: Companies like Steel City Consulting often provide personalized support with proactive monitoring to detect and resolve issues before they cause downtime. This proactive approach can be valuable for businesses that rely heavily on network uptime.
- Access to Cisco TAC (Technical Assistance Center): Cisco SmartNet gives customers access to Cisco’s TAC, which provides 24/7 expert assistance from Cisco-certified engineers who specialize in troubleshooting Cisco equipment.
- Software and Firmware Updates: Subscribers receive ongoing access to Cisco software updates and bug fixes, which can help resolve known issues, improve performance, and maintain network security.
- Advanced Hardware Replacement: Cisco SmartNet offers options for advanced hardware replacement, with various response times (e.g., 2-hour, 4-hour, or next-business-day replacement).
- Direct Access to Cisco’s Knowledge Base: SmartNet subscribers have full access to Cisco’s proprietary knowledge base, including detailed technical documentation, troubleshooting guides, and best practices.
With Steel City Consulting you can maintain your Cisco equipment past its warranty or end of life date by taking out our highly professional maintenance and break-fix service on your IT equipment. Our service sees substantial savings over Cisco SMARTnet for a superior service with often a faster SLA, and access to all of the same software updates and technical support services given by the official vendor.
FLEXIBLE SERVICE LEVELS:
With over 400 engineers across the country at our disposal we can have someone to site within 4 hours of taking a call wherever you are in the country. We provide access to a team of highly skilled field based service engineers with L3 qualifications and understanding of core Cisco infrastructure. Our service provides onsite technical support, software updates, hardware replacement, and access to discounted parts and labour for any remedial works required. Guaranteed same day resolution with unlimited engineer callouts.
400+
ENGINEERS GLOBALLY
15+
YEARS EXPERTISE
300+
HAPPY CLIENTS
4+
HOUR FIX
Global support locations:
The Steel City Consulting service portfolio offer the ability to provide European cover for all our customers. We offer extensive IT support packages in mainland Europe as well as UK and Ireland. More recently our service has gone global, and we now remote engineer services worldwide! Contact us for any requirements below.
CONTACT US
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OUR FAQ'S FOR OUR hARDWARE MAINTENANCE solutions
Our 3rd party hardware support contracts provide break-fix services which are provided independently of the original equipment manufacturer (OEM). Our contracts include a service for repairing and fixing hardware issues that arise, and ensure that we get your IT equipment back working as quickly as possible. Our support contracts include access to software updates and technical support, and certain contracts can also be taken out with preventative maintenance including proactive monitoring and annual health-checks. For full information of what can be provided please enquire with one of our sales team at sales@steelcityconsulting.co.uk
Our 3rd party support contracts offer a cost-effective solution, with support contracts over 200% cheaper than support from the OEM. We can offer a faster resolution time and more tailed services compared to the OEM, plus we can offer all of the software updates and technical support you would get through the OEM.
We have a direct line to call when you are experiencing technical difficulties. You will speak to someone over the phone who will diagnose the extent of the issue straight away. The amount of time it will take to get a resolution to your issue will depend on what service level agreement (SLA) you have with us. The SLA’s can vary depending on your requirements but our fastest is a 4 hour guaranteed fix and the slowest is next business day.
All of the engineers that we work with are provided with training on all of the vendors leading products. Our network of engineers are made up of Field Engineers, Network Engineers and Senior Consultants who offer a wide range of skill sets to cater for a variety of networking scenarios.
Yes, we use genuine and certified replacement parts in all of our support contracts. We have got access to a number of dedicated spares hubs around the country where new and used certified parts are kept as spares. Our comprehensive networking of spares warehouses ensures that our field engineers have the ability to respond quickly and efficiently to any fault call or incident.
No, that should not be a problem at all. The footprint of our engineers spans an area that includes the whole of the UK, Ireland and most parts of mainland Europe. This is one of the main reasons we are able to accommodate very short SLAs. Other support companies are unable to provide the same levels of geographic coverage that Steel City Consulting can through our extensive partner network, and we have some support contracts in very remote locations across Europe.
No, we are able to provide a 24/7 Service Desk facility to all our customers so they can log a support issue at any time of the day. At our purpose built Network Operations Centre we operate 24/7 365 days a year to proactively monitor networks, provide technical assistance, process fault calls, and provide a ‘single point of contact’ for all our service contracts.
Absolutely! In fact, one of the main benefits to our support service is that we can provide multi-vendor support within one support contract. This means that for all of your equipment you will just have one support contact number and you will have the same renewal date for all of your IT services. The vendors that we offer support for include, but are not limited to: Cisco, Hewlett-Packard Enterprise, Dell, Juniper, Fortinet, Lenovo, Ruckus, Microsoft, VMware, Citrix, and Oracle. For more information please contact our sales team on 0114 400 0038.
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