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Juniper Hardware Maintenance
Juniper Hardware Maintenance
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Supported Juniper Devices:
Steel City Consulting provide advanced hardware replacement, and access to discounted parts and labour for all new and refurbished Juniper hardware. Below is a list of products we provide Juniper support for. If you have equipment which is not listed below please contact our sales team to enquire whether it can be supported:
-Juniper EX Switches
-Juniper QFX Series Switches
-Juniper SRX Series Firewalls
-Juniper MX Series Routers
-Juniper ACX Series Routers
ALL YOU NEED TO KNOW…
THIRD PARTY
VS.
JUNIPER J-CARE
Cost Savings: Third-party providers, like Steel City Consulting, provide a budget-friendly option compared to Juniper J-Care services. This allows businesses to allocate resources efficiently while still ensuring critical support, making it a viable choice for budget-conscious organisations.
Flexible and Tailored Service Options: Steel City Consulting offer flexible service plans that can be customised to fit specific business needs. Whether your organisation requires on-site visits, remote support, or a combination of both, third-party providers allow for a tailored approach that aligns with your operational requirements.
Multi-Vendor Capabilities: Unlike J-Care, which is designed primarily for Juniper hardware, third-party support providers can often support equipment across multiple vendors. For businesses with a mix of network equipment, this is ideal as it consolidates support into one streamlined service agreement, reducing administrative overhead and simplifying vendor management.
Proactive Monitoring and Customised Assistance: Steel City Consulting offer personalised proactive monitoring, identifying and addressing potential issues before they cause downtime.
Access to Certified Juniper Experts: J-Care provides direct access to Juniper’s support infrastructure, including 24/7 assistance from certified Juniper engineers. This ensures the highest quality of support for your network, tailored specifically to Juniper equipment.
Regular Software and Firmware Updates: J-Care subscribers receive continuous updates, including software upgrades, bug fixes, and security patches. These updates are critical for maintaining network security and ensuring optimal performance of Juniper hardware, helping to extend the lifespan and reliability of your equipment.
Expedited Hardware Replacement Options: J-Care offers advanced hardware replacement plans with options ranging from next-business-day to priority shipping. These options provide quick access to replacement parts in the event of hardware failure, allowing quick recovery.
Extensive Knowledge Base: J-Care includes full access to Juniper’s extensive knowledge base, complete with technical documentation, troubleshooting guides, and best practices. This enables your IT team to resolve issues quickly and enhances performance by leveraging Juniper’s insights and best practices.
Engineer Expertise:
We provide access to a team of highly skilled field based service engineers with L3 qualifications and understanding of core Juniper infrastructure. As a company we have been offering hardware maintenance and break-fix services for 15+ years and have many happy and satisfied clients who have support contracts with us.
400+
ENGINEERS GLOBALLY
15+
YEARS EXPERTISE
300+
HAPPY CLIENTS
4+
HOUR FIX
Global support locations:
The Steel City Consulting service portfolio offer the ability to provide European cover for all our customers. We offer extensive IT support packages in mainland Europe as well as UK and Ireland. More recently our service has gone global, and we now remote engineer services worldwide! Contact us for any requirements below.
CONTACT US
Send us a message
OUR FAQ'S FOR OUR hARDWARE MAINTENANCE solutions
Our 3rd party hardware support contracts provide break-fix services which are provided independently of the original equipment manufacturer (OEM). Our contracts include a service for repairing and fixing hardware issues that arise, and ensure that we get your IT equipment back working as quickly as possible. Our support contracts include access to software updates and technical support, and certain contracts can also be taken out with preventative maintenance including proactive monitoring and annual health-checks. For full information of what can be provided please enquire with one of our sales team at sales@steelcityconsulting.co.uk
Our 3rd party support contracts offer a cost-effective solution, with support contracts over 200% cheaper than support from the OEM. We can offer a faster resolution time and more tailed services compared to the OEM, plus we can offer all of the software updates and technical support you would get through the OEM.
We have a direct line to call when you are experiencing technical difficulties. You will speak to someone over the phone who will diagnose the extent of the issue straight away. The amount of time it will take to get a resolution to your issue will depend on what service level agreement (SLA) you have with us. The SLA’s can vary depending on your requirements but our fastest is a 4 hour guaranteed fix and the slowest is next business day.
All of the engineers that we work with are provided with training on all of the vendors leading products. Our network of engineers are made up of Field Engineers, Network Engineers and Senior Consultants who offer a wide range of skill sets to cater for a variety of networking scenarios.
Yes, we use genuine and certified replacement parts in all of our support contracts. We have got access to a number of dedicated spares hubs around the country where new and used certified parts are kept as spares. Our comprehensive networking of spares warehouses ensures that our field engineers have the ability to respond quickly and efficiently to any fault call or incident.
No, that should not be a problem at all. The footprint of our engineers spans an area that includes the whole of the UK, Ireland and most parts of mainland Europe. This is one of the main reasons we are able to accommodate very short SLAs. Other support companies are unable to provide the same levels of geographic coverage that Steel City Consulting can through our extensive partner network, and we have some support contracts in very remote locations across Europe.
No, we are able to provide a 24/7 Service Desk facility to all our customers so they can log a support issue at any time of the day. At our purpose built Network Operations Centre we operate 24/7 365 days a year to proactively monitor networks, provide technical assistance, process fault calls, and provide a ‘single point of contact’ for all our service contracts.
Absolutely! In fact, one of the main benefits to our support service is that we can provide multi-vendor support within one support contract. This means that for all of your equipment you will just have one support contact number and you will have the same renewal date for all of your IT services. The vendors that we offer support for include, but are not limited to: Cisco, Hewlett-Packard Enterprise, Dell, Juniper, Fortinet, Lenovo, Ruckus, Microsoft, VMware, Citrix, and Oracle. For more information please contact our sales team on 0114 400 0038.
some of the other vendors we provide support on:
Protect your equipment with Dell support and leverage technical assistance.
Protect your HPE equipment and ensure operational resilience and minimise downtime.
Get hardware and software support on Cisco devices to maintain a resilient network.
