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HPE Hardware Support
HPE Hardware Maintenance
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Third Party HPE Support - a third of the cost!
All you need to know..
With Steel City Consulting you can maintain your HPE equipment past its warranty or end of life date by taking out our highly professional maintenance and break-fix service on your IT equipment. Our service sees substantial savings over HPE vendor support with a superior service with often a faster SLA’s, and access to all of the same software updates and technical support services given by the vendor.
With over 400 engineers across the country at our disposal we can have someone to site within 4 hours of taking a call wherever you are in the country. Our service provides onsite technical support, software updates, hardware replacement, and access to discounted parts and labour for any remedial works required.
Flexible service levels:
- Initial phone-based diagnosis
- Field engineer on-site within 4 hours
- A 24 hour service 7 days a week
- Guranteed same day resolution.
- Unlimited engineer callouts
Engineer Expertise:
We provide access to a team of highly skilled field based service engineers with L3 qualifications and understanding of core HPE infrastructure. As a company we have been offering hardware maintenance and break-fix services for 15+ years and have many happy and satisfied clients who have support contracts with us.
400+
ENGINEERS GLOBALLY
15+
YEARS EXPERTISE
300+
HAPPY CLIENTS
4+
HOUR FIX
Supported HPE Devices:
Steel City Consulting provide advanced hardware replacement, and access to discounted parts and labour for all new and refurbished HPE hardware. Below is a list of products we provide HPE support for. If you have equipment which is not listed below please contact our sales team to enquire whether it can be supported:
HPE Servers
-HPE ProLiant Rackmount Servers
-HPE ProLiant Tower Servers
-HPE Blade Servers
HPE Storage
-HPE MSA Storage Array
-HPE StoreEasy
-HPE StoreEver
-HPE Tape Libararies
Aruba Networking
-Aruba Switches
-Aruba Routers
-Aruba Firewalls
-Aruba Access Points
Global support locations:
The Steel City Consulting service portfolio offer the ability to provide European cover for all our customers. We offer extensive IT support packages in mainland Europe as well as UK and Ireland. More recently our service has gone global, and we now remote engineer services worldwide! Contact us for any requirements below.
CONTACT US
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OUR FAQ'S FOR OUR hARDWARE MAINTENANCE solutions
Our 3rd party hardware support contracts provide break-fix services which are provided independently of the original equipment manufacturer (OEM). Our contracts include a service for repairing and fixing hardware issues that arise, and ensure that we get your IT equipment back working as quickly as possible. Our support contracts include access to software updates and technical support, and certain contracts can also be taken out with preventative maintenance including proactive monitoring and annual health-checks. For full information of what can be provided please enquire with one of our sales team at sales@steelcityconsulting.co.uk
Our 3rd party support contracts offer a cost-effective solution, with support contracts over 200% cheaper than support from the OEM. We can offer a faster resolution time and more tailed services compared to the OEM, plus we can offer all of the software updates and technical support you would get through the OEM.
We have a direct line to call when you are experiencing technical difficulties. You will speak to someone over the phone who will diagnose the extent of the issue straight away. The amount of time it will take to get a resolution to your issue will depend on what service level agreement (SLA) you have with us. The SLA’s can vary depending on your requirements but our fastest is a 4 hour guaranteed fix and the slowest is next business day.
All of the engineers that we work with are provided with training on all of the vendors leading products. Our network of engineers are made up of Field Engineers, Network Engineers and Senior Consultants who offer a wide range of skill sets to cater for a variety of networking scenarios.
Yes, we use genuine and certified replacement parts in all of our support contracts. We have got access to a number of dedicated spares hubs around the country where new and used certified parts are kept as spares. Our comprehensive networking of spares warehouses ensures that our field engineers have the ability to respond quickly and efficiently to any fault call or incident.
No, that should not be a problem at all. The footprint of our engineers spans an area that includes the whole of the UK, Ireland and most parts of mainland Europe. This is one of the main reasons we are able to accommodate very short SLAs. Other support companies are unable to provide the same levels of geographic coverage that Steel City Consulting can through our extensive partner network, and we have some support contracts in very remote locations across Europe.
No, we are able to provide a 24/7 Service Desk facility to all our customers so they can log a support issue at any time of the day. At our purpose built Network Operations Centre we operate 24/7 365 days a year to proactively monitor networks, provide technical assistance, process fault calls, and provide a ‘single point of contact’ for all our service contracts.
Absolutely! In fact, one of the main benefits to our support service is that we can provide multi-vendor support within one support contract. This means that for all of your equipment you will just have one support contact number and you will have the same renewal date for all of your IT services. The vendors that we offer support for include, but are not limited to: Cisco, Hewlett-Packard Enterprise, Dell, Juniper, Fortinet, Lenovo, Ruckus, Microsoft, VMware, Citrix, and Oracle. For more information please contact our sales team on 0114 400 0038.
some of the other vendors we provide support for:
Protect your equipment with Dell support and leverage technical assistance.
Protect your Cisco equipment and ensure operational resilience and minimise downtime.
Get hardware and software support on Juniper devices to maintain a resilient network.
What is HPE GreenLake?
HPE GreenLake is a flexible, consumption-based platform that brings a cloud-like experience to your on-premises and hybrid IT environments. With tailored services such as GreenLake for Compute, Storage, Containers, Machine Learning Operations, Data Protection, and Virtualization, GreenLake lets businesses scale resources on demand while only paying for what they use. This model simplifies IT management, reduces upfront costs, and provides complete visibility and control across your entire infrastructure – whether at the edge, in the data centre, or in a hybrid cloud setup.
This model also allows users to deploy infrastructure on their site, but still get cloud-like benefits. HPE’s GreenLake program is one such programme that provides customers with a middle ground.
With HPE GreenLake services, we can install the hardware in a customer’s environment but offer a subscription-based payment option which eliminates the initial outlay and reduces IT overheads. Customers make a minimal commitment, and then HPE monitors the usage. If users need additional capacity it can be implemented immediately because HPE GreenLake comes with the capacity to accommodate future growth.
HPE GreenLake is particularly valuable for organizations that want the flexibility and scalability of public cloud services but need to keep workloads on-premises for security, compliance, or performance reasons. It’s beneficial for:
- Dynamic Workloads: Environments with fluctuating resource needs, as GreenLake scales up or down based on demand.
- Cost Control: The pay-as-you-go model minimizes large upfront investments and allows for predictable expenses.
- Hybrid Cloud Environments: Businesses wanting seamless cloud-native features on-premises.
- Simplified IT Management: GreenLake’s management and monitoring reduce the IT team’s workload, focusing instead on growth and innovation.
- Perfect for customers who don’t want to give up control and are concerned over the security breaches of traditional cloud environments.
When To Choose HPE…
Choosing the right hybrid IT solution means understanding what each provider brings to the table. HPE GreenLake stands out for its broad service range and strong edge-to-cloud integration, ideal for dynamic environments and complex workloads like AI and big data. However, competitors such as Dell APEX, Microsoft Azure Stack, and IBM Cloud Satellite could be more suited depending on your business’ needs.
GreenLake Vs. Dell APEX
Dell APEX is a direct competitor, offering compute, storage, and hyperconverged infrastructure in a consumption-based model. Like GreenLake, it targets hybrid environments with on-demand scalability. APEX is known for its tight integration with Dell’s hardware and works well for businesses heavily invested in Dell’s ecosystem. Dell APEX focuses more on preconfigured options, while HPE GreenLake has a broader range of services that cover complex workloads, including AI and big data.
GreenLake Vs. Microsoft Azure Stack
Azure Stack brings Microsoft’s cloud capabilities on-premises, seamlessly integrating with Azure. This solution is ideal for organizations already using Microsoft services, as it allows for unified management across Azure and on-premises systems. Unlike GreenLake’s extensive edge and composable infrastructure options, Azure Stack is more limited in its hardware offerings but excels with Microsoft’s SaaS applications and developer ecosystem, making it ideal for Microsoft-centric businesses.
GreenLake Vs. IBM Cloud Satellite
IBM Cloud Satellite focuses on AI, automation, and data analytics across hybrid environments, catering to data-driven enterprises and specific industries like finance and healthcare. It provides flexibility for data-heavy applications but lacks the broad infrastructure options that GreenLake offers for general IT environments. Choose IBM Cloud Satellite if AI and deep data insights are core to your business, while GreenLake may be better suited for broader infrastructure needs with enhanced edge-to-cloud compatibility.
FAQ’s
HPE GreenLake provides cloud-like flexibility on-premises, with scalable, pay-per-use solutions for compute, storage, AI, and more. It enables organizations to access IT resources as they need them, without the large upfront investments.
Steel City Consulting assists by planning through deployment, and helping tailor HPE GreenLake solutions to your unique needs. Our team ensures a smooth setup and provides ongoing support to maximize the benefits of the platform.
GreenLake offers flexible scaling, real-time monitoring, and predictable costs, while allowing workloads to stay on-premises. With Steel City Consulting’s guidance, you gain both control and insight into resource management.
GreenLake is distinct for its comprehensive edge-to-cloud services, spanning complex workloads like AI and data analytics. Steel City Consulting can help you evaluate GreenLake against competitors to ensure it aligns with your IT strategy.
Yes, GreenLake is designed for seamless integration within hybrid and multi-cloud environments. Steel City Consulting can assist with this integration, ensuring GreenLake works smoothly with your current systems.
The HPE GreenLake cloud portfolio includes services for managing compute, storage, networking, data, private clouds, AI inferencing, vertical business applications, and more. Customers choose HPE GreenLake to deploy modern private & sovereign clouds in edges, colocation facilities, and data centers, to unify store and protect structured and unstructured data, and to simplify operations across hybrid multi-cloud environments.
All HPE GreenLake services are accessed through a single control plane that delivers a consistent, open, and extensible cloud operating experience for all your services and users, wherever the workloads and data are located, enabling:
- ITOps simplicity and efficiency: HPE GreenLake helps free up capacity and resources by providing a scalable platform and tools for complete observability, control and automation across a wide range of operational domains.
- A modern cloud experience for users and developers: HPE GreenLake enables end users and business units to harness advanced IT capabilities to run and drive the business forward.
- Agile, adaptable IT: HPE GreenLake is unique in being designed for hybrid, seamlessly integrating edge, co-lo, datacenter and public cloud environments, giving you the flexibility to scale IT resources based on business needs.
HPE GreenLake allows you to control your data and IP. Keep your IT and data private, protected and under your control. With HPE GreenLake, you can keep sensitive data within your own systems, with guardrails for access and use and no egress costs.
With over 34,000 customers, $15 billion in total contract value booked, and a retention rate over 96%, HPE GreenLake has a track record of delivering value to all kinds of organizations across many use cases. Some example of customer value include:
- Control over your data and IP—with no data egress costs
- 65% savings on IT & Ops management resources through simplification and automation1 • 45% lower TCO for infrastructure supporting mission critical workloads2
- 80% shorter time to market for IT projects than traditional IT through on-demand scaling1
- 2x lower cost vs public cloud for steady-state production workloads3
- 86% less unplanned downtime and 2x more likely to recover from ransomware in minutes2
- 2x faster DevOps cycles3
