Cisco Collaboration

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Why Choose Cisco?

Cisco is a global leader in networking solutions, renowned for its innovative products that empower businesses of all sizes. From network switches and routers to collaboration tools and security solutions, Cisco provides the backbone for businesses looking to scale, secure, and optimize their IT infrastructure. Trusted by enterprises around the world, Cisco’s cutting-edge technology and commitment to network performance have made it a key player in the technology space for over three decades.

We are a proud Cisco partner because of their unparalleled expertise, innovative technology solutions, and proven track record in delivering reliable, secure, and scalable network infrastructure that empowers businesses to thrive in a digital world. Our knowledgeable team can support all of your networking needs no matter the scale.

Cisco offers a range of different platforms depending on the requirements of the user:

Cisco Webex – Video Conferencing and Collaboration Platform

Cisco Webex is a comprehensive video conferencing and collaboration tool designed to bring teams together seamlessly, whether they’re in the same office or scattered across the globe. Webex offers high-quality video meetings, real-time collaboration, and cloud-based calling features, all with enhanced security. It’s ideal for businesses looking for an all-in-one solution for remote communication and team collaboration.

Meetings: High-quality video meetings with secure file sharing and real-time collaboration.
Webex Calling: Cloud-based phone system allowing calls from any device, anywhere.
Webex Teams: Collaboration hub for continuous communication and file sharing beyond just meetings.
AI-Powered Features: Real-time transcription, noise removal, and virtual backgrounds for better meetings.

Cisco Unified Communications Manager (CUCM) – On-Premise and Cloud Call Control

Cisco Unified Communications Manager (CUCM) provides businesses with scalable call control for both voice and video communications. Whether deployed on-premise, in the cloud, or as a hybrid solution, CUCM ensures smooth, enterprise-grade communication. It integrates seamlessly with other Cisco collaboration tools, making it a robust solution for companies seeking flexibility and enhanced collaboration.

Scalable Call Control: Enterprise-level voice and video call management.
Hybrid Cloud: Flexibility to deploy on-prem, cloud, or hybrid based on business needs.
Enhanced Collaboration: Integrates with Cisco Webex for a unified communication experience across devices.

Cisco Jabber – Unified Messaging and Collaboration

Cisco Jabber is a unified communications tool that enhances team collaboration through secure messaging, presence, and voice/video calling. It integrates seamlessly with Cisco Unified Communications Manager, providing a complete collaboration suite that allows users to stay connected across any device, anytime. Jabber is ideal for teams that require real-time communication and collaboration, whether they are working remotely or in the office.

Instant Messaging and Presence: See colleagues’ availability and communicate in real time.
Voice and Video Calling: Seamless calling directly from desktop or mobile.
Integration with Cisco UC: Complete collaboration experience with integration to Unified Communications Manager.

Cisco IP Phones – Business-Class Communication Devices

Cisco IP Phones provide reliable and secure voice communication solutions for businesses of all sizes. With HD audio, video options, and flexible features, Cisco IP Phones support a wide range of business needs. The phones offer integration with Webex for enhanced collaboration and come in models ranging from basic devices to advanced video phones, making them ideal for any workspace.

Flexible and Secure: Secure, reliable voice communication with HD audio and video options.
Wide Range of Options: Various models to suit business needs, from basic to advanced.
Webex Desk Hub: IP phones integrated with Webex for seamless video conferencing and collaboration.

Cisco Webex Room Devices – Video Conferencing Hardware

Cisco Webex Room Devices provide high-quality video conferencing hardware that integrates seamlessly with Webex, making meetings more interactive and professional. These devices feature AI-enhanced experiences like intelligent speaker tracking, background noise suppression, and automatic framing, ensuring smooth, productive meetings for distributed teams.

High-Quality Video Conferencing: HD video and crystal-clear audio for professional meetings.
AI-Enhanced Experiences: Features like automatic framing and noise suppression for smoother interactions.
Easy Integration: Seamlessly integrates with Webex for video conferencing, presentations, and whiteboarding.

Cisco Contact Center – Customer Service and Support

Cisco Contact Center provides omnichannel customer support, allowing businesses to engage with customers through phone, email, chat, and social media. This solution offers flexible deployment options and leverages AI-driven analytics and tools to improve agent performance and customer satisfaction. It’s ideal for businesses that prioritize delivering exceptional customer experiences.

Omnichannel Support: Engage with customers via phone, email, chat, and social media.
Cloud and On-Premise: Flexible deployment models with built-in security and scalability.
AI and Analytics: Use AI-driven chatbots and real-time analytics to improve customer interactions and performance.

Cisco Webex Calling – Cloud-Hosted Calling Solution

Cisco Webex Calling is a cloud-based alternative to traditional PBX systems, providing businesses with the flexibility to make and receive calls from any device, anywhere. It integrates with Webex Teams and Webex Meetings for a unified collaboration experience, making it ideal for businesses looking to modernize their phone systems and improve team connectivity.

Enterprise-Grade Phone System: Cloud-based calling with flexibility and mobility.
Integrated Collaboration: Seamless integration with Webex Teams and Webex Meetings for unified communication.
Advanced Call Features: Voicemail-to-email, call forwarding, conferencing, and more for modern business needs.

Why Choose Cisco?

CISCO VS MICROSOFT TEAMS

Cisco Webex stands out for its enterprise-grade security, offering end-to-end encryption and compliance with industry standards, making it ideal for organizations prioritizing security. It also provides seamless hardware integration with Cisco Webex Room devices, enhancing the meeting experience with high-quality video and AI-powered features. On the other hand, Microsoft Teams excels in its deep integration with the Microsoft 365 suite, making it a strong choice for businesses already utilizing Microsoft tools for productivity and collaboration.

CISCO VS ZOOM

Cisco Webex offers a more comprehensive collaboration platform, going beyond just video conferencing with robust calling, messaging, and file-sharing features. This makes it an excellent choice for businesses seeking an all-in-one solution for communication and collaboration. In contrast, Zoom focuses primarily on video conferencing and ease of use, making it a popular choice for organizations that prioritize simple, high-quality video meetings.

CISCO VS AVAYA

Cisco’s collaboration solutions are more cloud-centric, offering greater flexibility and scalability for businesses looking to adopt cloud technologies. Cisco Webex, in particular, provides seamless integration across meetings, calling, and messaging. Avaya, with its strong legacy in on-premise voice solutions, remains a solid option for organizations with traditional infrastructures, but it offers fewer cloud capabilities compared to Cisco.

CISCO VS RINGCENTRAL

Cisco provides an integrated suite of communication tools, including hardware, calling, messaging, and meetings, which can scale to meet the needs of enterprises. RingCentral, by contrast, focuses primarily on cloud-based communications and is well-suited for small to medium-sized businesses looking for a cost-effective solution. While RingCentral offers strong cloud-based calling, Cisco excels in providing a comprehensive, enterprise-level ecosystem.

FAQ’s

How secure is Cisco Webex?

Cisco Webex uses end-to-end encryption, multi-factor authentication, and complies with strict industry regulations such as GDPR and HIPAA to ensure user security.

Can Cisco Collaboration tools integrate with third-party applications?

Yes, Cisco Collaboration tools offer APIs and out-of-the-box integrations with popular third-party apps like Microsoft 365, Google Workspace, Salesforce, and more.

What is the difference between Cisco Unified Communications Manager (CUCM) and Webex Calling?

CUCM is a hybrid or on-premise call control system for large enterprises, whereas Webex Calling is a fully cloud-hosted calling solution ideal for businesses moving to the cloud.

What kind of support does Cisco offer for its collaboration solutions?

Cisco provides a range of support options, including 24/7 technical support, software updates, training resources, and a global network of certified partners.

How can Steel City Consulting help implement Cisco collaboration solutions?

Steel City Consulting provides end-to-end support for deploying Cisco collaboration tools, from initial assessment and planning to installation and training. We ensure seamless integration with your existing systems to help your teams work more efficiently.

Does Cisco Webex support hybrid work environments?

Yes, Cisco Webex is designed to support hybrid work environments by offering flexible video conferencing, cloud calling, and collaboration tools that work seamlessly across remote and on-premise teams. Steel City Consulting can tailor the solution to your specific remote work needs.

Can Cisco Webex integrate with other collaboration tools?

Cisco Webex integrates with popular tools like Microsoft Office 365, Google Workspace, and Salesforce, making it easier to fit into your current workflow. Steel City Consulting ensures smooth integration, helping you maximize the potential of your existing software.

How can Steel City Consulting support my organisation in maintaining Cisco collaboration tools?

We provide ongoing support, including system monitoring, troubleshooting, and software updates, ensuring your Cisco collaboration tools are always running smoothly. Our team is available for any maintenance or support your business may require.

Cisco Collaboration