Juniper Care – JTAC Support & Hardware Replacement

Juniper Care is Juniper’s manufacturer support service for eligible networking and security hardware and software, providing technical support and hardware replacement to help teams resolve incidents on supported Juniper platforms. It gives access to 24×7 JTAC engineers, defect investigation and software release access to speed fault isolation and keep critical network services running.

Juniper Care – JTAC Support & Hardware Replacement
Starting from: £389 Ex. VAT
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SKU SCC-SUP-JUNIPER-CARE Categories , Brand:
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Juniper Care Overview

When production network faults, software defects or failed devices threaten service continuity, leaders need vendor support that speeds recovery and keeps support coverage visible.

Manufacturer Support for Juniper Networks

Juniper Care is Juniper’s manufacturer support service for eligible Juniper networking hardware and software. It supports Junos software and Juniper platforms across routing, switching and security environments, with access to JTAC engineers and online support resources.

Escalation, Software Guidance and Replacement

When internal teams cannot safely isolate a fault, JTAC provides vendor-level escalation for troubleshooting, defect investigation and configuration assistance. Where the issue is code-related, Juniper Care includes access to applicable Junos software releases and guidance. If covered equipment is confirmed failed, hardware replacement supports break-fix work on core, data-centre, WAN and security infrastructure.

Visibility Across the Support Estate

Support portals and associated insight capabilities help teams track cases, RMAs, installed assets, service contracts and product notifications in one view. That makes entitlement gaps easier to spot and helps operations plan renewals and lifecycle actions before supportability is lost. The result is more predictable recovery and less time spent chasing serial numbers.

Juniper Care combines JTAC expertise, software access and flexible hardware replacement in one manufacturer support framework.

If you are reviewing Juniper Care, our team can help you assess fit across your Juniper estate and align support coverage to operational priorities.

Juniper Care Key Features​

Juniper Care provides manufacturer support for eligible Juniper networking hardware and software, giving network teams a vendor-led workflow for incident escalation, software access, replacement planning, and support estate oversight.

JTAC Escalation for Production Faults

24×7 JTAC Technical Assistance
Network teams can access Juniper Technical Assistance Center engineers around the clock when a production incident exceeds internal troubleshooting capacity.

Fault Isolation and Defect Investigation
JTAC can investigate whether symptoms originate in hardware, software, configuration, or network interaction, which supports safer diagnosis of complex service-impacting faults.

Junos Software Support Access
The service includes access to applicable Junos software releases and online support resources when administrators need vendor guidance on code defects or compatibility issues.

Networking and Security Coverage
Juniper Care applies across supported Juniper routing, switching, security, and related platforms, which helps align one support workflow with mixed infrastructure estates.

Support Control Across Assets

Hardware Replacement for Covered Devices
The service provides hardware replacement for covered equipment, giving operations teams a defined route to restore failed routing, switching, or security hardware.

Case and RMA Visibility
Juniper support portals can provide visibility of cases and RMAs, helping teams track open service activity and coordinate break-fix work more effectively.

Contract and Lifecycle Oversight
Installed asset and service contract insight helps organisations identify entitlement gaps and plan renewal or replacement decisions before support coverage is interrupted.

Speak to a Juniper Networking Specialist

If you need to escalate complex network faults, restore failed infrastructure, or improve visibility across contracts and installed assets, our Juniper experts can help you assess the right support path.

Juniper Care Use Cases

JTAC Technical Escalation

When an outage, routing fault or security issue cannot be isolated internally, Juniper Care provides a vendor-level escalation path to JTAC engineers who can investigate hardware, software, configuration and network interaction issues across supported Juniper platforms. That makes it the right fit for complex incidents where deeper product expertise, defect analysis or configuration troubleshooting is needed to restore service safely.

Junos Software Support

Software-led incidents often depend on access to the right Junos release, patch or vendor guidance before a fix can be applied. Juniper Care supports that workflow by giving teams access to applicable Junos software releases, technical assistance and defect investigation, so they can validate updates, resolve software faults and keep supported systems aligned to the version required for stable operation.

Network Hardware Replacement

Once a covered Juniper device or component has been confirmed as failed, the operational priority shifts to getting a replacement moving quickly. Juniper Care covers hardware replacement for eligible equipment, allowing network teams to progress from fault isolation to RMA handling without having to manage the replacement path outside the manufacturer support process.

Critical Network Break-Fix

For core, data-centre, WAN and security infrastructure, even short periods of failure can have a broad business impact, so break-fix handling needs fast vendor support and clear replacement objectives. Juniper Care fits this scenario by combining JTAC escalation, defect investigation and hardware replacement for covered devices, giving teams a manufacturer-backed route to stabilise critical services as quickly as possible.

Support Estate Visibility

Managing support across individual serial numbers becomes difficult when cases, RMAs, assets and contracts are tracked in separate places. Juniper Care support portals and insight capabilities bring that information together, giving operations teams visibility of open cases, installed assets, service contracts, RMAs and product notifications so they can monitor entitlement, coverage and support activity from one view.

Contract and Lifecycle Management

Coverage gaps and end-of-support dates are easiest to manage when they are identified before a device drops out of normal manufacturer support. Juniper Care helps teams track service contracts, installed assets and product notifications across the support estate, making it possible to spot renewal risks, maintain coverage on serialised devices and plan lifecycle refresh work with better timing.

Supported Juniper Care Environments & Integrations

Juniper Networking Hardware

Juniper Care covers eligible Juniper routers, switches and security platforms, with support entitlement attached to covered hardware and the installed software they run.

Junos Software Environments

Juniper Care includes access to applicable Junos software releases and vendor guidance for supported code versions across eligible Juniper devices.

Production, WAN and Security Infrastructure

Juniper Care is suited to production networks where routing, switching and security services need manufacturer support across business-critical infrastructure.

Distributed Multi-Site Estates

Juniper Care supports organisations managing multiple serialised devices, contracts and RMAs across branch, campus and wider network estates.

Advanced and Premium Care Estates

Juniper Care Advanced Care and Premium Care are designed for larger Juniper environments that need higher-touch escalation management and coordinated vendor engagement.

Juniper Care Licensing Options

Juniper Care Core

Juniper Care Core provides unlimited 24×7 JTAC access, applicable software releases and online support for eligible Juniper products, without an advanced hardware-replacement entitlement.

Core Plus

Core Plus adds return-to-factory hardware service, with failed equipment returned through Juniper’s RMA process rather than an advance replacement.

Next-Day and Next-Day Onsite

Next-Day Delivery adds next-business-day advanced replacement, while Next-Day Onsite pairs that service with a Juniper technician for physical replacement at supported locations.

Same-Day Replacement Options

Same-Day provides a four-hour advanced-replacement target, Same-Day 2-Hour shortens that target to two hours, and Same-Day Onsite combines four-hour parts delivery with onsite technician support.

Advanced Care and Premium Care

Advanced Care adds higher-touch escalation management, enhanced response and direct engineering engagement, while Premium Care adds an assigned service manager for broader service governance.

Licence Review & Optimisation

Our team can help assess product eligibility, required replacement speed, onsite coverage needs, renewal timing, lifecycle exposure and whether manufacturer support or third-party maintenance better fits the installed estate.

Juniper Care Implementation and Support

Support Assessment & Service-Level Planning

We assess how critical each Juniper device or software estate is, where it is installed, what internal spares or engineering cover you already have, and how long the network can safely tolerate a fault before recommending the right Juniper Care level.

Manufacturer Support Procurement & Renewal

As an official Juniper partner, we can supply and renew the appropriate Juniper Care entitlement, helping keep eligible routers, switches and security platforms correctly covered across the installed base and avoiding gaps in manufacturer support.

Vendor Support & Escalation Readiness

We help align the right Juniper Care route to each covered asset so your team has direct access to JTAC for supported Junos software, fault isolation, defect investigation and configuration guidance when an incident needs manufacturer escalation.

Third-Party Maintenance Options

For eligible hardware, we can also provide a separately contracted third-party maintenance SLA where the need is mainly hardware break-fix, engineering attendance and replacement-parts coverage, including older equipment that no longer justifies full manufacturer support, but this does not replace JTAC access or Junos software rights.

Ongoing Coverage & Lifecycle Management

We review contracts, serialised assets, service locations and support terms over time so you can renew Juniper Care, change replacement or onsite coverage where needed, identify entitlement gaps early and decide whether a device should stay on manufacturer support, move to third-party maintenance or be refreshed.

Commercial Optimisation & Support for Juniper Care

Coverage Prioritisation

We help decide which Juniper assets justify the highest support attention by weighing service impact, recovery tolerance and dependency on the device, so critical routing, switching and security platforms are not treated the same as lower-risk equipment.

Service-Level Mix

Juniper Care can be applied unevenly across the estate, so we can place Core or Core Plus on less time-sensitive hardware while reserving Next-Day, Same-Day or onsite options for devices where a slower return would create unacceptable service disruption.

Resilience & Spares Strategy

Where the network has redundancy, failover or usable local spares, we assess whether rapid replacement or onsite attendance adds enough commercial value to justify higher cover, rather than assuming every device needs the fastest service level.

Manufacturer vs Third-Party Strategy

We compare continued Juniper Care against our separately contracted third-party maintenance SLA by asking whether the asset still needs manufacturer software rights and vendor-managed replacement, or whether it is now mainly a hardware break-fix candidate.

Renew, Extend or Refresh

For ageing Juniper equipment, we help decide whether to keep manufacturer support in place, use third-party maintenance to extend service on eligible hardware, or refresh the platform where continued support no longer matches the operational risk.

Related solutions for Juniper Care

The software and technologies listed here support different requirements and are often used together as part of a wider IT stack.

As an official partner to vendors including Cisco, Juniper, HPE and Fortinet, we can help confirm which software or combination provides the capabilities your team needs, while avoiding under- or over-licensing.

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