Everpure Pure1 – Pure Storage Monitoring & Support Platform

Everpure Pure1 is a cloud-based support and monitoring platform for Pure Storage infrastructure that helps teams maintain visibility across FlashArray and FlashBlade environments. It combines telemetry, AIOps and Remote Assist to surface health issues early and give support engineers the context needed to resolve problems faster, improving operational control and reducing disruption.

Everpure Pure1 – Pure Storage Monitoring & Support Platform
Starting from: £4299.00 Ex. VAT
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SKU SCC-SUP-EVERPURE-PURE1 Categories , Brand:
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Everpure Pure1 Overview

Storage operations are harder to manage when health, performance and support context are split across separate systems and incident data arrives too late to guide action.

Cloud Management for Pure Storage Estates

Everpure Pure1 is Everpure’s cloud-based management, AIOps and support platform for Pure Storage infrastructure. It provides a single operational view across supported FlashArray, FlashBlade and related storage services, helping teams monitor distributed systems and keep multi-site estates under consistent control.

How Pure1 Supports Day-to-Day Operations

Pure1 uses telemetry and analytics to surface health conditions, anomalies and emerging risks before they become visible workload issues. During support cases, that same telemetry gives Everpure support engineers diagnostic context, while authorised Remote Assist provides a secure route to work directly on the affected system when deeper troubleshooting is needed.

Operational Value Across the Storage Estate

This helps infrastructure and operations teams compare systems, understand capacity growth and review workload behaviour without chasing data across multiple interfaces. It also keeps subscriptions, contracts and service levels visible through Evergreen administration, supporting clearer planning and less manual effort when support or consumption changes.

If you are assessing Everpure Pure1 for fleet monitoring, support diagnostics or capacity planning, our team can help you review fit and deployment considerations for your environment.

Everpure Pure1 Key Features​

Everpure Pure1 is a cloud-based management and support platform for Pure Storage infrastructure, giving storage teams one operational view across FlashArray, FlashBlade and related services for monitoring, diagnostics and planning.

Operational Visibility Across the Fleet

Unified Fleet Monitoring
Pure1 centralises operational insight across supported arrays and blades so distributed storage estates can be monitored from one view instead of separate interfaces.

Health and Anomaly Detection
Telemetry-driven health visibility helps identify abnormal conditions early, supporting proactive investigation before performance or application issues become visible.

Performance and Capacity Analytics
The platform tracks workload behaviour, utilisation and capacity growth so infrastructure teams can plan expansion and architecture changes using operational evidence.

Multi-Array Support Context
Pure1 centralises support-related asset information across multiple systems and locations, helping administrators understand estate status without adding management overhead for each array.

Support Diagnostics and Control

Telemetry-Driven Case Diagnostics
Support engineers can use system telemetry and product context to investigate hardware and software issues without relying entirely on manually collected logs.

Secure Remote Assist
When authorised, Remote Assist provides a secure route for support engineers to work directly with an affected system during troubleshooting.

Proactive Intervention Signals
The platform surfaces emerging risks and support-relevant conditions early, helping teams address faults before they disrupt applications or service levels.

Speak to a Pure Storage Monitoring Specialist

If you need clearer visibility across FlashArray and FlashBlade estates, our Pure Storage experts can help assess how Pure1 supports proactive monitoring, diagnostics and capacity planning for your environment.

Everpure Pure1 Use Cases

Pure Storage Fleet Monitoring

When teams need a single operational view across FlashArray, FlashBlade and related Pure Storage assets, Pure1 brings fleet health, performance and capacity data into one cloud interface. That consolidated view makes it easier to compare systems, spot issues across sites and keep day-to-day monitoring aligned to the full storage estate.

Proactive Storage Support

Before workload impact becomes visible, Pure1 can use telemetry and analytics to flag health conditions, anomalies and emerging risks. This gives storage teams and support engineers earlier insight into developing problems, so intervention can happen on the basis of system behaviour rather than waiting for an application issue to surface.

Everpure Support Case Diagnostics

During an active support case, Pure1 provides diagnostic context from system telemetry, health data and logs, while authorised Remote Assist can give support engineers secure access to the affected system. That combination helps shorten investigation time when the issue involves array behaviour, performance, capacity, software or an underlying hardware condition.

Capacity and Performance Planning

Planning storage growth depends on understanding utilisation, workload patterns and how capacity is changing across the estate. Pure1 centralises those analytics for FlashArray and FlashBlade environments, helping teams forecast demand, compare trends between systems and identify performance pressure before it affects service levels.

Evergreen Subscription Administration

Where service teams need to keep track of subscriptions, contracts, service levels and consumption details, Pure1 centralises the supporting asset information in one operational view. That makes it easier to manage Evergreen-related administration across multiple arrays and locations without relying on disconnected records.

Multi-Array Visibility

Organisations running several Pure Storage systems across different sites need consistent visibility rather than isolated views per array or blade. Pure1 supports that operating model with estate-wide monitoring, health reporting and support telemetry, giving teams a clearer picture of issues, usage and risk across the full environment.

Supported Everpure Pure1 Environments & Integrations

FlashArray Storage Infrastructure

Everpure Pure1 provides cloud-based monitoring and support coverage for eligible FlashArray systems, with telemetry and authorised Remote Assist available when the active support entitlement permits.

FlashBlade Storage Infrastructure

Everpure Pure1 extends the same operational visibility and support context to FlashBlade estates, helping teams track health, performance and capacity across covered systems.

Multi-Array, Multi-Site Pure Storage Estates

Pure1 gives organisations with several Pure Storage arrays or locations a single operational view across the supported estate, reducing the need to manage each system separately.

Production Storage with Advanced or Premium Support

Everpure Pure1 works alongside Advanced and Premium support entitlements where proactive monitoring, Severity 1 response targets and location-dependent hardware replacement commitments are required.

Evergreen Subscriptions and Storage-as-a-Service

Everpure Pure1 is built into Evergreen//Foundation, Evergreen//Forever and Evergreen//One environments to centralise subscription visibility, service levels and consumption information for covered Pure Storage assets.

Everpure Pure1 Licensing Options

Pure1 Subscription Licensing

Everpure Pure1 is the cloud management and support portal for supported FlashArray, FlashBlade and related storage services, and active support or Evergreen subscriptions on the covered product determine the incident response and hardware-replacement services it can expose and coordinate.

Basic Support

Basic Support provides 24×7 hotline access, Pure1 and online training, but does not include proactive monitoring and is intended for sites that can tolerate same-day shipment without a guaranteed delivery time.

Advanced Support

Advanced Support adds proactive monitoring, a 15-minute Severity 1 response target, next-business-day hardware delivery and unlimited remote software upgrades for normal production storage.

Premium Support

Premium Support retains 24×7 access and proactive monitoring, while improving the hardware-replacement commitment to four-hour delivery in qualifying locations.

Evergreen Programmes

Evergreen//Foundation and Evergreen//Forever are current subscription programmes for owned FlashArray and FlashBlade infrastructure, and the underlying support package still determines response and hardware replacement SLAs, while //Forever adds lifecycle-focused controller-upgrade benefits.

Evergreen//One and BCS

Evergreen//One is the storage-as-a-service model with Pure1 management and SLA-backed service outcomes, while Business Critical Services is a paid add-on that adds a Support Account Manager and Designated Support Engineer.

Everpure Pure1 Implementation and Support

Support Assessment & Service-Level Planning

We assess your FlashArray, FlashBlade and multi-site storage estate against criticality, acceptable downtime, location and internal capability so we can recommend the right Pure1-backed support route, from Basic through Advanced to Premium or Evergreen consumption coverage.

Manufacturer Support Procurement & Renewal

As an official partner, Steel City Consulting can supply and renew the appropriate Everpure and Pure Storage support entitlement or Evergreen subscription, keeping eligible assets correctly covered for the manufacturer support, telemetry and service levels your business has selected.

Vendor Support & Escalation Readiness

We help align serial numbers, service locations and covered systems so incidents can move onto the correct Pure1 and vendor support route, giving your team direct access to the manufacturer’s support organisation with the right entitlement in place before a fault occurs.

Third-Party Maintenance Options

For eligible hardware, Steel City Consulting can also provide a separately contracted third-party maintenance SLA for break-fix, engineering attendance and replacement-parts support, which is distinct from Pure1 entitlement because it does not include Pure Storage telemetry, software rights or Evergreen benefits.

Ongoing Coverage & Lifecycle Management

We review coverage over time to spot gaps, decide whether assets should remain on manufacturer support, move to an eligible third-party maintenance route or be refreshed, and we can also renew Evergreen programmes and Business Critical Services where the estate justifies named support engagement.

Commercial Optimisation & Support for Everpure Pure1

Coverage Prioritisation

We help decide which FlashArray and FlashBlade systems justify the most comprehensive coverage by looking at business dependency, outage tolerance and the impact of a delayed restoration on production workloads. Less critical or well-contained assets can often sit on a more measured support level where the operational risk is easier to absorb.

Service-Level Mix

Pure Storage estates do not all need the same support intensity, so we compare where Advanced coverage is proportionate and where Premium is only justified for systems that cannot tolerate next-business-day replacement. That lets critical arrays carry faster restoration commitments while lower-impact or secondary systems remain on a lighter service level.

Resilience & Spares Strategy

Where workloads are already protected by replication, clustering, local spare capacity or strong internal recovery capability, the commercial value of four-hour replacement or other faster response commitments may be lower. We assess whether that resilience changes the case for Premium support, or whether a less urgent level remains appropriate for individual assets.

Manufacturer vs Third-Party Strategy

Manufacturer support remains the right choice where Pure1 telemetry, software rights, predictive context or Evergreen-related benefits must be preserved, while our separately contracted third-party maintenance SLA may suit assets whose main requirement is break-fix cover rather than vendor-managed service. We help distinguish where each route is commercially appropriate without treating them as interchangeable.

Renew, Extend or Refresh

For ageing Pure Storage equipment, we help decide whether continuing manufacturer support still makes sense, whether eligible hardware should move to third-party maintenance for a planned extension, or whether the better commercial answer is to refresh the platform altogether. The right choice depends on supportability, operational exposure and how long the asset must remain in service.

Related solutions for Everpure Pure1

The software and technologies listed here support different requirements and are often used together as part of a wider IT stack.

As an official partner to vendors including Cisco, Juniper, HPE and Fortinet, we can help confirm which software or combination provides the capabilities your team needs, while avoiding under- or over-licensing.

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